Jessica Phillips
McDonough,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Patient Access Representative (Remote)
Emory
10.2019 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on hospital processes and procedures.
Administrative Assistant
Americold/Capstone Logistics
10.2015 - 10.2018
- Participated in meetings for professional development and updates in organizational process
- Demonstrated a strong ability dealing with detailed responsibilities within a fast-paced working environment
- Provided administrative support to staff/management as needed
- Met/exceeded all key performance metrics as established by the organization
- Prepared correspondence and memos for distribution to staff
- Maintained accurate records for easy follow-up.
Customer Service Representative
Teletech
10.2016 - 02.2017
- Greeted inbound calls with the highest standards of courtesy and professionalism; remaining committed to the achievement of those quality standards by guaranteeing that each customer's concerns were skillfully resolved
- Ensured timely and accurate information was provided to customers in a professional manner, responded to inquiries through phone, mail and email contact with customers
- Guaranteed troubleshooting guidelines were executed appropriately by accurately capturing customer product complaints within company's margin of error standard
- Resolved problems with orders that were improperly placed or were in fallout due to processing errors, and performed follow up tasks to assure that the problems were resolved
- Answered and directed customers' issues with efficiency, knowledge and professionalism.
Customer Care Specialist
Global Employment Solutions
06.2015 - 09.2015
- Developed reputation for prompt, efficient service with high level of accuracy, provided each customer with the highest levels of service and satisfaction at all times
- Handled a high volume of inbound/outbound calls, updating and documenting client accounts in a clear, concise and detailed manner
- Provided the highest level of service by quickly and accurately identifying customer needs and articulating the appropriate solution to questions and account-related issues
- Developed more efficient processes and procedures to effectively evaluate customer financials, monitor credit holds, and analyze appropriate resolutions for extremely delinquent accounts
- Collected and analyzed data to investigate incomplete requests.
Customer Care Professional
Prestige Staffing
02.2014 - 09.2014
- Demonstrated superior customer service and professionalism at all times
- Worked to resolve any issues/concerns in order to retain loyal business and increase client satisfaction
- Proficiently navigated through assigned systems to complete established duties
- Answered incoming calls, respond to inquiries and route to the appropriate areas
- Effectively communicated with staff/management to ensure quality of work
- Participated in meetings for professional development and updates in organizational process
- Quality checked all documentation for accuracy and data integrity.
Skills
- Technical Support
- Medical Terminology
- Account Management
- HIPPA
- EPIC
- Data Integrity
- Microsoft Office
- Operational Support
- Quality Control & Assurance Leadership
- Multitasking and Organization
- Registration Management
- Training Coordination
Education Certifications
- United Education Institute Business Office/Administration Diploma
- Cedar Grove High School/High School Diploma
Timeline
Patient Access Representative (Remote)
Emory
10.2019 - Current
Customer Service Representative
Teletech
10.2016 - 02.2017
Administrative Assistant
Americold/Capstone Logistics
10.2015 - 10.2018
Customer Care Specialist
Global Employment Solutions
06.2015 - 09.2015
Customer Care Professional
Prestige Staffing
02.2014 - 09.2014