Jessica Phillips
Bel Air,MD
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, staff supervision and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Registered Nurse
Franklin Square Hospital
11.2012 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Managed care from admission to discharge.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Audited charts and reviewed clinical documents to verify accuracy.
Registered Nurse
Genesis Rehabilitation Services
01.2011 - 10.2012
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Possesses the specialized knowledge and clinical skills necessary to provide care for people with physical disability and chronic illness
- Performs hands-on nursing care by utilizing the nursing process to achieve quality outcomes for clients
- Evaluates the nursing care that is being provided and modifies the plan, as needed, to achieve measurable goals and objectives
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Customer Services Assistant
Giant Food
11.2003 - 12.2010
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Connected with customers to address questions and resolve issues through phone and email.
- Contributed ideas and practical solutions to support process improvement.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor Of Science - Nursing
Walden University
Minneapolis, MN06.2021
Associate Degree In Nursing - Nursing
The Community College of Baltimore County
Essex, MD 06.2010
Skills
- Patient Management
- Precepting
- Direct Patient Care
- CPR/AED
- Delegation and Motivation
- Treatment Recommendations
- Medication and IV Administration
- Nursing Performance Assessment
- Training Staff
- Effective communication
- Patient advocacy
- Patient assessment
- Critical thinking
- Policy implementation
- Delegation skills
- Patient education
- Mentoring abilities
- Time management
- Supply Restocking
Certification
- Licensed Registered Nurse - 13 years
- Basic life Support (BLS)
Timeline
Registered Nurse
Franklin Square Hospital
11.2012 - Current
Registered Nurse
Genesis Rehabilitation Services
01.2011 - 10.2012
Customer Services Assistant
Giant Food
11.2003 - 12.2010
Bachelor Of Science - Nursing
Walden University
Associate Degree In Nursing - Nursing
The Community College of Baltimore County
- Licensed Registered Nurse - 13 years
- Basic life Support (BLS)
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