Jessica Phillips
Houston,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-motivated Coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
5
5
years of professional experience
Work History
Coordinator/Assistant Manager
Iron City Gym
04.2022 - Current
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Maintained master schedule and set up appointments.
- Resolved employment-related disputes through proactive communication.
- Recorded project expenses and submitted weekly reports to management.
- Worked with supervisor to assess needs and determine best courses of action.
- Managed company schedule to coordinate calendar and arrange travel
Pharmacy Technician
CVS Pharmacy
02.2021 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs..
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Personal Trainer
TruFit Gym Fayetteville
12.2018 - 12.2019
- Designed specific workout systems for individual clients based on performance ability.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Increased membership enrollment by using innovative sales and promotional techniques.
Fitness Director
Fitness 19
01.2019 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
Veteran Coordinator
Camp Hope Chapter
Houston , TX
12.2023 - 03.2024
- Provided professional services and support in a dynamic work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
Veteran Coordinator
Veterans Administration
Houston , TX
03.2023 - Current
- Managed caseloads efficiently while maintaining a high level of personalized attention for each client''s unique circumstances.
- Educated veteran families about available resources, empowering them to make informed decisions regarding their loved ones'' care.
- Provided comprehensive support to veterans during their transition from military to civilian life, resulting in successful reintegration.
- Provided crisis intervention services when necessary, connecting veterans with immediate help and support during difficult times.
- Organized workshops and seminars on topics relevant to veterans, promoting awareness of available resources and fostering community engagement.
Education
Associate of Science - Biology
Lone Star College System
Spring, TX05.2024
High School Diploma -
Gospel Fellowship Highschool
Grand Bay, AL05.2003
Skills
- Customer Service
- Professional Networking
- Correspondence and Reports
- Resource Allocation
- Verbal and Written Communication
- Staff Training
- Coordinating with Supervisors
- Document Management
- CRM Software
- Remote Work Coordination
- Meeting Coordination and Support
- Friendly and Relatable
- Consulting
Accomplishments
I finished Family Readiness Training in 2016. I remain a FRG leader from 2016 -2018 For 3rd Brigade Combat team,82ND Airborne Division. During this time I was sent to Leadership events and Training to help our families and soldiers through different things we face being in the Military and to educate me on ways to assist our soldiers families.
Timeline
Veteran Coordinator
Camp Hope Chapter
12.2023 - 03.2024
Veteran Coordinator
Veterans Administration
03.2023 - Current
Coordinator/Assistant Manager
Iron City Gym
04.2022 - Current
Pharmacy Technician
CVS Pharmacy
02.2021 - 09.2021
Fitness Director
Fitness 19
01.2019 - 04.2019
Personal Trainer
TruFit Gym Fayetteville
12.2018 - 12.2019
Associate of Science - Biology
Lone Star College System
High School Diploma -
Gospel Fellowship Highschool
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