Jessica Phillips
Eldorado,IL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
7
7
years of professional experience
Work History
Receptionist
Kotse Cafe
08.2017 - 02.2019
- Handled assignments independently with good judgement and critical thinking skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Compiled information from files and research to satisfy information requests.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Routed incoming mail and messages to relevant personnel without delay.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Encoder
Mega Allied Canvass Company
12.2016 - 06.2017
- Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
- Ensured data security by adhering to company policies and confidentiality guidelines.
- Assisted in training new employees on encoding software and best practices for efficient performance.
- Optimized workflow processes by identifying areas for improvement during daily tasks.
- Corrected data entry errors to prevent duplication or data degradation.
- Built and maintained tracking databases for variety of measuring aspects.
- Managed and organized documents for data entry tasks.
- Developed strong attention to detail for error-free data entry and analysis.
- Contributed to a positive work environment by assisting colleagues with complex tasks when needed.
- Evaluated source documents to locate needed information.
Housekeeper
Hope Mission Christian School
01.2012 - 10.2015
- Washed and put away kitchen dishes, utensils and glassware.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Rotated linens in storerooms and replenished when supplies ran low.
- Verified cleanliness and organization of storage areas and carts.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Operated electronic backpack vacuums and floor sweepers.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Education
High School Diploma -
Manito National High School
Manito Philippines03.2004
Skills
- Claims Handling
- Customer Complaint Resolution
- Statistical Analysis
- Data Entry
- Performance Improvement
- Security awareness
- Referral Coordination
- CRM Software
Timeline
Receptionist
Kotse Cafe
08.2017 - 02.2019
Encoder
Mega Allied Canvass Company
12.2016 - 06.2017
Housekeeper
Hope Mission Christian School
01.2012 - 10.2015
High School Diploma -
Manito National High School