Jessica Phillips
Pulaski,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
1st Franklin Financial
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Took payments in ways of mail, in person, and by phone.
- Managed approximately 30 incoming calls from customers per day.
PRODUCTION TECH.
Integrity Injection Molding
09.2021 - 12.2021
- Checked parts for defects
- Packed parts for shipment
- Keep work area clean.
- Made sure that products were produced on time and are of good quality.
- Assembled approximately 300 parts per day.
PRODUCTION TECH.
Marelli (CalsonicKansei North America)
08.2004 - 09.2021
- Assembled approximately 350 parts per day for Nissan
- Packed them for shipping
- Filled out paper work hourly
- Also filled in as Team Lead when needed.
- Trained new team members on equipment operation, safety protocols, and company policies
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Monitored inventory levels, ensuring adequate stock of raw materials and consumables for uninterrupted production operations.
- Suggested and implemented new ideas to improve quality, reduce cost, and support production work environment.
- Made sure that products were produced on time and are of good quality.
Education
Administrative Office Technology - Administrative Assistant/Customer Service
TENNESSEE COLLEGE OF APPLIED TECHNOLOGY
Pulaski, TN04.2022
Skills
- Active Listening
- Customer Service
- Problem-solving abilities
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Follow-up skills
- Paperwork Processing
- Prioritization
- Filing
- Account updating
Certification
- General Office Assistant
- Administrative Support Specialist
Personal Information
Title: Customer Service Representative
Awards
Presidents List
References
References available upon request
Timeline
Customer Service Representative
1st Franklin Financial
01.2024 - Current
PRODUCTION TECH.
Integrity Injection Molding
09.2021 - 12.2021
PRODUCTION TECH.
Marelli (CalsonicKansei North America)
08.2004 - 09.2021
Administrative Office Technology - Administrative Assistant/Customer Service
TENNESSEE COLLEGE OF APPLIED TECHNOLOGY