Jessica Phillips
New Market,MD
Summary
Seasoned Chief of Staff with comprehensive background in strategic planning, policy development and team leadership. Notable strengths include problem-solving abilities, adaptability to change, and strong interpersonal skills. In previous roles, have facilitated effective communication between executive leaders and staff while implementing operational strategies that enhanced overall productivity.
Overview
14
14
years of professional experience
Work History
Chief of Staff
Trail Grid Pro, LLC
Frederick, MD
08.2023 - Current
- Partnered with top executives to create and implement key strategies, ensuring consistent organizational vision.
- Supervised day-to-day tasks, improving workflow and coordination between departments.
- Led cross-functional projects from start to finish, ensuring timely completion.
- Cultivated collaboration among team members to enhance performance and development.
- Ensure organizational alignment by mediating communication across departments.
- Addressed unexpected issues by developing comprehensive response protocols.
- Engaged in budgeting and resource allocation to optimize financial efficiency.
- Enhanced customer loyalty by ensuring support strategies matched overall business goals.
- Managed deployment of technological solutions including Aircall and Loop Returns to enhance operational efficiency.
- Ensured successful execution of key initiatives through direct support to the CEO and COO.
- Enhanced customer service and support, leading to increased sales and company growth.
Business Support Specialist
Department of Defense - NAVFAC
Bethesda, MD
06.2021 - 07.2023
- Conducted in-depth sessions covering tasks, organizational regulations, and professional standards.
- Streamlined business functions by managing the preparation and processing of training documents.
- Engaged with various organizational groups to ensure business and technology alignment.
- Translated business needs into technical requirements for IT development.
- Optimized workflows and systems to meet crucial performance indicators.
- Compared results to plans and forecasts, identifying necessary adjustments.
Project Manager
IQVIA
Frederick, Maryland
06.2019 - 07.2021
- Managed project milestones and deliverables across all stages, from planning to development.
- Identified potential delays by analyzing client expectations and ensuring timely reports.
- Supervised resource allocation for improved adherence to deadlines and cost.
- Encouraged highest performance from team by identifying and nurturing individual talents.
- Observed achievement of essential goals, identifying possible obstacles.
- Directed operations in more than 30 countries for clinical sites contributing to a business worth $45M+.
Project Support Specialist
IQVIA
Frederick, Maryland
06.2017 - 06.2019
- Designed approaches to assess potential threats in project execution.
- Oversaw the development of deliverable materials, ensuring appropriate versions.
- Executed support tasks efficiently, providing managers with more time for urgent matters.
- Contributed to meeting tight deadlines by taking on extra responsibilities.
- Supported a friendly workplace by working constructively with colleagues.
- Managed customer interactions promptly, ensuring concerns were swiftly handled.
- Handled documentation, investigation, and resolution of service problems.
Finance Assistant
The Common Market
Frederick, Maryland
04.2011 - 06.2017
- Ensured accurate and timely financial documentation.
- Resolved discrepancies by comparing activity against reports.
- Produced clear and professional correspondence resolving billing discrepancies.
- Administered salary and wage processing efficiently via payroll tools.
Education
High School -
Tuscarora High School
Frederick, MD06.2009
Skills
- Organizational Leadership
- Office coordination
- Innovation management
- Meeting facilitation
- Vendor relationships
- Operational improvements
- Teamwork
- Business administration
- Customer satisfaction evaluation
- Process improvement
- Strategic Resource Planning
- Database Support
- Business needs identification
- Event coordination
Languages
American Sign Language
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Chief of Staff
Trail Grid Pro, LLC
08.2023 - Current
Business Support Specialist
Department of Defense - NAVFAC
06.2021 - 07.2023
Project Manager
IQVIA
06.2019 - 07.2021
Project Support Specialist
IQVIA
06.2017 - 06.2019
Finance Assistant
The Common Market
04.2011 - 06.2017
High School -
Tuscarora High School
Similar Profiles
Devin DavisDevin Davis
Executive Assistant at Off The Grid/Shot Force ProExecutive Assistant at Off The Grid/Shot Force Pro
Aaron KelseyAaron Kelsey
Damage Prevention Auditor(Ameren IL) at Grid Hawk LLCDamage Prevention Auditor(Ameren IL) at Grid Hawk LLC
Jermaine ReeseJermaine Reese
Cable Technician at Grid Group, LLCCable Technician at Grid Group, LLC