Jessica Phillips
Memphis,TN
Summary
Seasoned Medical Assistant with a proven track record at South Third Primary Care, excelling in patient care and HIPAA compliance. Demonstrates exceptional customer service and medical terminology knowledge, enhancing patient satisfaction and efficiency. Skilled in phlebotomy and fostering trust through effective communication, significantly contributing to a positive clinical environment.
Overview
7
7
years of professional experience
Work History
Medical Assistant
South Third Primary Care
07.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Administer intramuscular and subcutaneous medications as directed by physicians
Phlebotomist Intern
Professional Allied Healthcare
02.2024 - 12.2024
- Improved overall patient experience with compassionate bedside manner and clear communication.
- Assisted in training new interns, ensuring proper phlebotomy techniques were followed.
- Collaborated with laboratory staff to expedite processing of specimens, reducing wait times for results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Perform blood collections by venipuncture and capillary techniques for all age groups
- Collect specimens for drug screens, paternity tests, alcohol tests etc.
Patient Care Technician
Saint Francis Hospital South
02.2023 - 05.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Caregiver
Brookdale Assisted Living
06.2022 - 02.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Caregiver
Cornerstone
07.2021 - 09.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Caregiver
Private Care
11.2017 - 02.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
Education
Bachelor of Arts - Social Work
University of Memphis
Memphis, TNCertificate of Technical Studies - Certified Medical Assistance/ Phlebotomist
Professional Allied Healthcare
Memphis06-2024
High School Diploma -
Excel Center
Memphis, TN12-2023
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Phlebotomy
- CPR
- Specimens collection and processing
- Patient assessments
- Appointment setting
Timeline
Medical Assistant
South Third Primary Care
07.2024 - Current
Phlebotomist Intern
Professional Allied Healthcare
02.2024 - 12.2024
Patient Care Technician
Saint Francis Hospital South
02.2023 - 05.2024
Caregiver
Brookdale Assisted Living
06.2022 - 02.2023
Caregiver
Cornerstone
07.2021 - 09.2022
Caregiver
Private Care
11.2017 - 02.2020
Bachelor of Arts - Social Work
University of Memphis
Certificate of Technical Studies - Certified Medical Assistance/ Phlebotomist
Professional Allied Healthcare
High School Diploma -
Excel Center
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