Summary
Work History
Education
Skills
Timeline
Generic

Jessica Phillips

Bridgewater

Summary

Dynamic sales professional with a proven track record at Maplefields , excelling in cash handling and customer engagement. Recognized for boosting customer satisfaction through exceptional service and problem-solving skills. Committed to fostering relationships that drive repeat business while maintaining accuracy in POS transactions and creating a welcoming store environment.

Work History

Sales Associate

Cumberland Farms
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Assistant Manager

Maplefields
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Education

Diploma -

Woodstock Union High School
Woodstock, VT

Skills

  • Cash handling
  • Customer engagement
  • POS transaction processing
  • Inventory management
  • Customer relationship management
  • Effective communication
  • Customer service
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality
  • Money handling
  • Flexible schedule
  • Cash handling accuracy
  • POS system operation
  • Payment processing

Timeline

Sales Associate

Cumberland Farms

Assistant Manager

Maplefields

Diploma -

Woodstock Union High School
Jessica Phillips