Jessica Philpott

BCA Hospitality is an FF&E rep group where I was the main point of contact for 5 different manufacturers. Handled all customer service needs. Processed all incoming quote requests and purchase orders. Maintained quote and order entry logs. Performed monthly follow up on outstanding quote opportunities. Prepared monthly commission reports, and maintained the sample room.

Acting as President's right hand man, I assisted with personal and professional day to day functions managing his calendar, scheduling meetings and coordinating travel arrangements.

Traveled out of state to property installations and trade shows when needed.

Answered incoming calls, created and maintained new customer files. Created and sent required HOA approval documents for new projects. Invoiced customers for weekly progress payments. Picked up checks from customers and deposited in bank. Bookkeeping in Xero and weekly contractor payroll in Gusto. Follow up with contractors to ensure liability and workers comp requirements were maintained. Scheduled building inspectors for site visits, arranged deliveries of materials for new jobs, maintained Houzz and Instagram.

Managed team of two project managers. Helped to identify potential problems and learned how to be proactive with problem solving. Managed all high-profile projects with top clientele. Managed 15 to 20 projects simultaneously. Reviewed specifications, sourced parts and submitted quotations to clients for custom furniture. Order entry of new orders and acted as a liaison between designers and overseas factories. Managed CAD drawing and finish approvals to ensure production, shipping, delivery and installation dates were met. Provided daily support to sales force. Scheduled weekly conference calls to review the status of each project in house with the president, project managers and sales force. Generated all weekly backlog and deposit reports for president, project managers and sales force. Handled customs clearance, duties and other shipping functions for office. Distributed shipping documentation to project managers. Trade show coordinator. Main office contact for all A/P and A/R to ensure billing has been completed before closing out projects.

Lead team members to establish scope, schedule and budget for international and domestic shipments of approximately $45M in merchandise annually. Ensure routing instructions are implemented and completed on schedule. Liaison between the United States sales office and factories in China & Thailand for all international containerized ocean and air freight to the United States, Canada, and other countries. Worked with various shipping lines: Hanjin, Maersk, Evergreen, Costco and FedEx. Monitor and resolve delivery obstacles before they impacted delivery and/or increased costs. Extensive experience dealing with “wooden bedroom furniture” and anti-dumping regulations on goods shipped into the United States from China including duties, liquidations and protests. Informed the staff of economic changes in the freight industry including General Rate Increases, peak season surcharges and space issues on vessels leaving Asia. Negotiate rates with various LTL carriers and freight brokers for domestic freight movements. Managed all freight related profit and loss for the company.

Review and analyze specifications, organize documents for proposals to clients. Employ methodical and strategic planning skills in reviewing the scope of work and project requirements. Resolve discrepancies and initiate corrective action throughout process of preparing engineering documents, order entry documents, factory production, international logistics and materials management. Prepare reports on project status and maintain database for all project related documents. Monitor production ensuring the critical path of approvals, installation deadlines and budget goals are met. Liaison between all team players - maintain record of critical project data transmitted between factory, design client, purchasing client, freight forwarder and installation or construction manager. Manage procurement and logistics of required purchased parts (Laminates, Upholstery Foam, Stone or Glass Tops, Hardware, Fabrics, Electrical Components) for time sensitive export to factory. Monitor the flow of in-bound freight encompassing the port arrival, freight carrier, customs broker and destination.