Jessica Phung
Arleta,USA
Summary
Dynamic professional with a proven track record at PL International INC, enhancing sales by 40% through innovative strategies and market trend analysis. Excelled in team development and stakeholder relationship management, demonstrating exceptional communication skills and business development acumen. Expert in B2B sales and customer service, adept at driving growth and fostering high-performing teams.
Overview
10
10
years of professional experience
Work History
National Sales Coordinator and Distributor
PL International INC
San Jose
04.2015 - Current
- Profit Maximization: Turned around declining product line sales with a boost of 40% by holding on-the-spot purchasing events and conducting live demos for partners and indirect customers
- Market Trends Analysis: Retained B2B customers by suggesting packaging design improvements to target broader customer segments
- Implemented solicited feedback from customers to improve product positioning
- Brand Management: Improved customer loyalty by segmenting and retargeting based on demographics
- Team Development: Promoted after developing a high-performing team of 40; provided mentorship on sales planning and execution, cross-selling and upselling approaches, understanding customer behavior, and delivering value-added services.
- Conducted weekly meetings with regional sales teams to review performance goals.
- Managed customer relationships through regular contact via phone or email.
Interpreter
Verbo Interpreting Services
San Dimas
10.2023 - 10.2024
- Rendered interpretation services to 30+ clients; managed appointment schedules; translated doctor-patient conversations and prescriptions; advised patients on follow-ups and upsold medical services by developing trust-based relationship with clients
Administrative Assistant
United Financial Group
Garden Grove
12.2023 - 08.2024
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Provided administrative support to the executive manager, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
BS - Global Supply Chain Management
California State University
12-2018
AA - Business Administration
Los Angeles Mission College
05-2016
Skills
- B2B Sales
- Business Development
- Customer Service
- Team motivation
- Team Training
- Communication Skills
- Cross-Selling
- Customer Needs Identification
- Stakeholder Relationship Management
- Cross-Functional Team Collaboration
- Decision-making
- Overcoming Sales Objections
- Traditional and Digital Marketing
- Customer service
- Problem-solving
- Computer skills
Languages
Vietnamese
Professional
English
Professional
Timeline
Administrative Assistant
United Financial Group
12.2023 - 08.2024
Interpreter
Verbo Interpreting Services
10.2023 - 10.2024
National Sales Coordinator and Distributor
PL International INC
04.2015 - Current
BS - Global Supply Chain Management
California State University
AA - Business Administration
Los Angeles Mission College
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