Summary
Overview
Work History
Education
Skills
Timeline
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JESSICA PIAZZA

Del Rio

Summary

Knowledgeable and dedicated professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

SERVICE ADVISOR

Ferman Chevorlet
03.2023 - 07.2025
  • Examines, prepares and reviews a variety of correspondence, reports, and other documents
  • Maintains calendar and schedules for over 70 weekly customers and 15 technicians; coordinates all processing of services and payment
  • Produces a variety of written documents and materials for warranty compliance and customer assistance
  • Develops relationships with customers by providing professional advice on maintenance and repair services
  • Maintained high customer satisfaction standards to meet or exceed targets.

INSURANCE PROFESSIONAL III

USAA
11.2021 - 02.2023
  • Successfully managed a portfolio of over 270,000 clients, providing exceptional customer service and satisfaction
  • Utilized expert knowledge of insurance products and services to provide tailored solutions for clients, resulting in a 96% retention rate
  • Collaborated with cross-functional teams to streamline processes and improve efficiency, resulting in a 20% reduction in turnaround time for claims processing
  • Proofread and checked documents, memoranda, and other financial documents for correctness and compliance

STORE MANAGER

T's Burritos
05.2018 - 05.2020
  • Trained and led a team of 6 employees in all aspects of customer service, resulting in a 37% increase in customer satisfaction ratings
  • Oversaw day-to-day store operations to foster efficient and profitable operations
  • Established efficient inventory management system to maximize sales and reduce costs
  • Set sales targets and budgets for team leads and employees to follow

INTERN- LOGISTICS

The Boeing Company
05.2015 - 09.2016
  • Coordinated and managed the shipment of critical aerospace components from suppliers to production facilities
  • Conducted research and analysis on transportation routes and carriers to optimize shipping efficiency
  • Provided analysis of Boeing prices against the Federal Logistics Information System (FLIS) to ensure current costs were reflected and corrected as required
  • Created a database showing the maximum Quantity Per Assembly (QPA) and compared the results to establish stock levels to ensure the right quantity of spares were stocked

Education

BACHELOR OF ARTS (B.A.) - BUSINESS ADMINISTRATION

University of Maryland Global Campus (UMGC)
Adelphi, MD
08.2020

ASSOCIATE IN ARTS (A.A.) - BUSINESS

Southwest Illiniois Community College (SWIC)
Belleville, IL
06.2016

Skills

  • Effective Communication
  • Content editing and refinement
  • Schedule Management
  • Microsoft Office Products
  • Electronic Document Storage
  • File Systems Management
  • Customer Relationship Management
  • Clerical Work
  • Attention to Detail
  • Call handling experience
  • Proficient in CRM platforms
  • Customer complaint management

Timeline

SERVICE ADVISOR

Ferman Chevorlet
03.2023 - 07.2025

INSURANCE PROFESSIONAL III

USAA
11.2021 - 02.2023

STORE MANAGER

T's Burritos
05.2018 - 05.2020

INTERN- LOGISTICS

The Boeing Company
05.2015 - 09.2016

ASSOCIATE IN ARTS (A.A.) - BUSINESS

Southwest Illiniois Community College (SWIC)

BACHELOR OF ARTS (B.A.) - BUSINESS ADMINISTRATION

University of Maryland Global Campus (UMGC)

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