Jessica Pickett
Neenah Foundry
Lincoln,NE
9
years of professional experience
Results-driven Customer Service Lead with over 9 years of experience in managing key accounts and training team members. Expertise in Salesforce, time management, and attention to detail ensures high-quality service and operational efficiency.
Work History
Customer Service Lead
9 Years 2 Months- Managed key customer accounts, ensuring timely follow-ups and personalized service to enhance satisfaction.
- Facilitated effective communication between departments to ensure timely resolution of issues.
- Trained team members on effective customer interaction techniques to improve overall service quality.
- Coordinated with production teams to align customer expectations with delivery timelines.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new team members on sales processes and product knowledge, fostering a collaborative environment.
- Fill in as needed for Order Management
Education
Associate of Science - Business Administration
- Dean's List
Skills
Salesforce
Microsoft Office
Problem resolution
Attention to detail
Time management
Effective communication
Active listening
Conflict resolution
Timeline
Customer Service Lead
Neenah Foundry
07.2017 - CurrentRead More
Southeast Community College
Associate of Science from Business Administration
Read More