Jessica Piedra
Lakeland,FL
Summary
Dynamic Bilingual Customer Service Representative with 6 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
10
10
years of professional experience
Work History
Cashier
Publix
04.2012 - 01.2015
- This position allowed me to preform the highest level of customer service to our loyal costumers by interacting with the wide variety of costumer we have
- A couple months after I became a cashier
- In this position I learned to handle money and multi-task between speaking with the costumers, handling cash, and problem solving
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Recently, I have switched to a bakery clerk
- In this position
- I am able to learn about our products while still interacting with our costumers and informing them
- Also, I take orders of all kinds such as cake orders, breads, and other desserts
- State Farm- I worked at this location 3 months
- In this work experience I learned about insurance claims and about the insurance world
- I decided to go back to college and this location was not accepting to this idea and I was asked to leave.
Dietary Assistant
Lakeland Regional Health
- Followed all food safety regulations while preparing meals for patients.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- I left this location of hopes of finding a full time job.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Maintained strict levels of cleanliness for tables, floors, and prep areas. Helping patients choose foods that were appropriate for there diet needs
- I practiced customer service here as well as I spoke to over 100 patients/customers a day
Customer Service Representative /Truck Dispatcher
Southeast Independent Company
01.2015 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Get in contact with customers letting them know there delivery is approaching
Education
High School Diploma -
George Jenkins Senior High School
Lakeland, FL06.2015
undefined
George Jenkins Senior High School
2015
Skills
- Customer Needs Assessments
- Desktop and Personal Computers
- Food Safety
- Conflict and Complaint Resolution
- Computer Proficiency
- Process Transactions
- Data Evaluation
- Tracking Tasks
- Paperwork Submission
- Customer Relations
- Written and Oral Communications
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative /Truck Dispatcher
Southeast Independent Company
01.2015 - 12.2021
Cashier
Publix
04.2012 - 01.2015
Dietary Assistant
Lakeland Regional Health
High School Diploma -
George Jenkins Senior High School
undefined
George Jenkins Senior High School
Similar Profiles
Nicholas WilsonNicholas Wilson
Assistant Grocery Manager at PublixAssistant Grocery Manager at Publix
Andrew HarrisAndrew Harris
Cashier/Front End Service Clerk at PublixCashier/Front End Service Clerk at Publix
Laine 'Callaway' CookLaine 'Callaway' Cook
Produce Clerk at PublixProduce Clerk at Publix
Galvin HamiltonGalvin Hamilton
Clerk at PublixClerk at Publix
Cherie Ann RojekCherie Ann Rojek
Assistant Manager at KFCAssistant Manager at KFC