Jessica Piekarski
Rocky Hill
Summary
Dynamic professional with a proven track record at Dr. Paul A Bocciarelli, adept in administrative support and patient relations. Excelled in multitasking and attention to detail, significantly enhancing office efficiency and customer satisfaction. Skilled in HIPAA compliance and insurance eligibility verification, demonstrating a commitment to excellence and a passion for exceeding employer expectations.
Diligent dental office assistant with solid foundation in managing dental office operations. Successfully coordinated patient schedules and maintained accurate records, ensuring smooth office functionality. Demonstrated strong organizational and communication skills to foster collaborative team environment.
Experienced with dental office administration and patient management. Utilizes organizational expertise to ensure seamless office operations and patient satisfaction. Knowledge of insurance processing and billing procedures, enhancing overall office efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Administrator
Dr. Paul A Bocciarelli
04.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Promoted a welcoming atmosphere by overseeing office cleanliness, organization, and decor updates as needed.
- Supported the oral surgeon in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
- Evaluated and updated office policies periodically to promote efficiency, adaptability, and overall success in the dental practice''s daily operations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Hairstylist
Hairspray Studio
02.2020 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Mixed pigments and used proper techniques to achieve desired color.
Restaurant Manager
Blue Lobster Seafood
03.2009 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Education
Cosmetology Diploma - Cosmetology
Academy Di Capelli
East Hartford, CT05-2018
Phlebotomy Technician Certificate - Phlebotomy
American Institute
West Hartford, CT07-2015
No Degree - Accounting
Central Connecticut State University
New Britain, CTNo Degree - Nursing
Saint Joseph's College
West Hartford, CTHigh School Diploma -
Rocky Hill High School
Rocky Hill, CT06-2010
Skills
- Time management
- Administrative Support
- Patient scheduling
- HIPAA compliance
- Insurance Eligibility Verification
- Reception duties
- Invoicing and billing
- Patient relations
Certification
- Cosmetology License - Connecticut Board of Cosmetology.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Office Administrator
Dr. Paul A Bocciarelli
04.2023 - Current
Hairstylist
Hairspray Studio
02.2020 - Current
Restaurant Manager
Blue Lobster Seafood
03.2009 - Current
Cosmetology Diploma - Cosmetology
Academy Di Capelli
Phlebotomy Technician Certificate - Phlebotomy
American Institute
No Degree - Accounting
Central Connecticut State University
No Degree - Nursing
Saint Joseph's College
High School Diploma -
Rocky Hill High School
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