Jessica Pierce
Customer Sales & Service Specialist
Lawrenceburg ,TN
Summary
Professional in sales and customer service with proven track record of driving results and enhancing customer satisfaction. Skilled in building strong relationships, problem-solving, and adapting to changing business needs. Known for collaborating effectively within teams, maintaining high standards, and consistently achieving targets. Proficient in communication, conflict resolution, and sales strategies.
Work History
Customer Sales and Service Specialist
Talbots Customer Contact Center
08.2024 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Completed call documentation while speaking with customers.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
Family Caregiver
Health Angels Staffing LLC
10 2023 - 01.2025
- Improved patient care by developing personalized care plans and maintaining detailed records of daily activities.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
Private Caregiver
Private Individual
08.2013 - 06.2024
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided skilled nursing care under the supervision of RNs – including wound dressing changes and catheter care-contributing towards expedited healing process.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Certified Nursing Assistant
Complete Care Choice
04.2008 - 12.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
Associate of Applied Science - Nursing
08.2013 - 01.2016
- Member of Phi Theta Kappa Honors Society
- Maintained 3.8 GPA
- Accepted to Nursing program. Rapid decline of parent's health resulted in the resigning of my seat in the program before degree completion
Diploma -
2006
- Member of Student Council 4yrs
Skills
- CRM software
- Returns and exchanges
- Call documentation
- Call center operations
- Inbound call management
- Transaction processing
- Issue and complaint resolution
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
Calm under pressure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CNA - Certified Nursing Assistant
- First Aid/CPR Certified
- Customer Sales and Support trained, Talbots, 2024
Timeline
Customer Sales and Service Specialist - Talbots Customer Contact Center
08.2024 - Current
Columbia State Community College - Associate of Applied Science, Nursing
08.2013 - 01.2016
Private Caregiver - Private Individual
08.2013 - 06.2024
Certified Nursing Assistant - Complete Care Choice
04.2008 - 12.2015
Lawrence County High School - Diploma,
Family Caregiver - Health Angels Staffing LLC
10 2023 - 01.2025
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