Jessica Pierre
Houston,TX
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
GardaWorld Security
01.2025 - Current
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Directed guests around building and answered accessibility questions.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Hospital Service Technician
Agiliti
01.2024 - 10.2024
- Developed and maintained medical equipment databases.
- Created and implemented medical equipment training programs.
- Monitored inventory levels to keep all medical equipment properly stocked.
- Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Food and Nutrition
Compass Group
11.2021 - 07.2023
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated leadership skills in managing projects from concept to completion.
Shift Supervisor
Allied Universal
10.2020 - 11.2021
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Collaborated with management to develop security policies and procedures.
- Developed and implemented strategies to prevent and respond to security incidents.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored and approved access control systems for accessibility to authorized personnel.
Cafeteria Worker
Marriott International, Inc.
03.2019 - 11.2021
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Received and stored incoming supplies according to procedures.
- Restocked condiments, beverages, and utensils per expected use levels.
- Served food according to temperature, safety, and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Cleaned and sanitized surfaces, tools, and equipment.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored dining room inventory and replenished as necessary.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Provided attentive service and proactively assessed guest needs.
Replenishment Associate
Bed Bath & Beyond
11.2018 - 03.2019
- Used hand scanners and computer tracking systems to update merchandise locations.
- Added inventory to shelves, racks, bins and displays according to restocking procedures.
- Created attractive and eye-catching displays and end caps to promote specific stock to customers.
- Rotated stockroom inventory for freshness.
- Constructed pallets for sales floor and moved items safely using pallet jacks.
- Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
- Used basic mathematical skills to estimate weights, heights and centers of balance for proper pallet building.
- Added price tags, adjusted signage, and built cardboard kits.
- Greeted and used service model to meet customers' needs.
- Put away received merchandise in designated location.
- Performed section resets to match new planograms.
- Created seasonal displays to showcase new and promotional merchandise.
- Cleaned and organized sales and stock areas.
- Pulled out-of-date, damaged or returned opened items to report to supervisor.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Stocked designated items on shelves, end caps and displays.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Shift Manager
McDonald's
10.2015 - 03.2019
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Footwear Associate
Academy Sports + Outdoors
02.2018 - 05.2018
- Helped customers select shoes to fit specific needs.
- Used proper sizing and fit guidelines to provide best experience for customers.
- Maintained security by observing customer behaviors and minimizing number of pairs on floor.
- Constructed displays of footwear for specific brands or seasonal purposes.
- Opened new shipments and stored footwear in storage room according to size and style.
- Suggested additional purchases to customers and directed to store locations.
- Assembled promotional displays to increase brand awareness and attract customers.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.
Overnight Stocker
Walmart
05.2014 - 03.2015
- Removed all boxes and related trash from sales floor and processed through compactors.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained neat, organized stockroom free of hazards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted store customers and discussed needs.
- Stocked designated items on shelves, end caps and displays.
- Moved merchandise using pallet jacks.
Team Member
McDonald's
08.2012 - 03.2014
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Prepared food orders, cooking on grill and operating fry station.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
High school diploma -
St. Michaels Learning Academy
Houston, TX11.2016
Skills
- Food Service
- Food Handling
- Cleaning Experience
- CCTV
- Shift Management
- Guest relations
- Restaurant experience
- Cash handling
- Report writing
- Patrol techniques
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Unarmed Security Officer
GardaWorld Security
01.2025 - Current
Hospital Service Technician
Agiliti
01.2024 - 10.2024
Food and Nutrition
Compass Group
11.2021 - 07.2023
Shift Supervisor
Allied Universal
10.2020 - 11.2021
Cafeteria Worker
Marriott International, Inc.
03.2019 - 11.2021
Replenishment Associate
Bed Bath & Beyond
11.2018 - 03.2019
Footwear Associate
Academy Sports + Outdoors
02.2018 - 05.2018
Shift Manager
McDonald's
10.2015 - 03.2019
Overnight Stocker
Walmart
05.2014 - 03.2015
Team Member
McDonald's
08.2012 - 03.2014
High school diploma -
St. Michaels Learning Academy
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