JESSICA PIERRE
JACKSONVILLE,FLORIDA
Summary
Results-driven Customer Service Professional with extensive experience in conflict resolution and relationship management. Proficient in building customer loyalty through effective communication and problem-solving skills. Demonstrated ability to adapt to dynamic environments while maintaining high levels of customer satisfaction. Committed to achieving organizational goals through reliable and empathetic service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
NERXREP
10.2022 - 11.2025
- Resolved customer inquiries effectively through various communication channels.
- Educated patients on healthcare services, ensuring clarity in policies and procedures.
- Streamlined patient scheduling by collaborating with healthcare providers.
- Developed staff resource materials, enhancing response accuracy and efficiency.
- Increased patient satisfaction scores through targeted service improvements.
- Ensured compliance with healthcare regulations and HIPAA standards for patient information.
Customer Service Representative
Ortho One Sports Medicine
08.2018 - 10.2022
- Enhanced patient satisfaction by resolving healthcare inquiries efficiently.
- Maintained accurate documentation of customer interactions in company database.
- Assessed callers' needs and educated them on policies and procedures.
- Protected confidential information while adhering to regulatory compliance standards.
- Streamlined communication between patients, insurance companies, and medical staff.
- Optimized appointment scheduling using advanced software tools for better time management.
Education
High School Diploma -
Mcfather
Hollywood, FL06-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Problem resolution
- Computer proficiency
- Call center experience
- Conflict resolution
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Quality control
- Customer education
- Multi-line phone talent
- Coordination
- Store maintenance
- Recordkeeping strengths
- Office equipment proficiency
- Staff education and training
- Retail store support
- Sales closing
Certification
- Certified [CNA], Bacon Hill -
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Customer Service Representative
NERXREP
10.2022 - 11.2025
Customer Service Representative
Ortho One Sports Medicine
08.2018 - 10.2022
High School Diploma -
Mcfather