JESSICA PIERRE-LOUIS
Roosevelt,New York
Overview
16
16
years of professional experience
Work History
Front Desk Dental Representative
Syosset Dental
04.2023 - Current
- Prepare insurance claim forms, explain benefits and outline pricing details for procedures and services.
- Maintain patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Collaborate closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Improve patient retention by providing excellent customer service and establishing rapport with clients.
- Communicate with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Assistant Manager/Treatment Coordinator
Slim Dental Murray Hill
09.2017 - 11.2022
- Educate patients on their dental benefits and coordinate proper payment with insurance companies
- Keep doctor and hygienist productively busy
- Prepare and record treatment information in patients chart
- Manage various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
Treatment Coordinator
212 Dental Care
01.2017 - 08.2017
- Formulated treatment plans with restorative dentists and orthodontists
- Designed a dental report card that explains patients dental health status and treatment plans
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
Intake and Operational Services
Care to Care
06.2014 - 01.2017
- Received authorization request via phone, fax, and web portal
- Verified provider qualifications for policy benefits
- Input medical information. Processed documentation regarding eligibility within three-day service level agreement
- Forwarded cases to Radiology Peer Reviewer that do not auto-authorize. Created correspondence needed pertaining to eligibility determination
- Monitored all follow-up assessments or plans of care needed based on product type, diagnosis and eligibility
Sales Representative
PARADIES SHOPS Pandora and Brooks Brothers
11.2012 - 05.2014
- Described merchandise and explain use, operation, and care of merchandise to customers
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Administration Volunteer
JEWISH HOME LIFECARE
10.2013 - 12.2013
- Protected the security of medical records to ensure that confidentiality is maintained.
- Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
- Processed patient admission or discharge documents.
- Assigned the patient to diagnosis-related groups (DRGs), using appropriate computer software.
Assistant Manager
SWAROVSKI
09.2008 - 09.2012
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Planned and prepared work schedules and keep records of employees work schedules and time cards.
Intern
THE BETESH GROUP
10.2009 - 01.2010
- Filed and maintained records. Added new material to file records or create new records as necessary
- Performed general office duties such as typing, operating office machines, and sorting mail
- Assisted one or two sales managers a day with their daily tasks
Education
Bachelor of Business Administration - Health Service Management
BERKELEY COLLEGE
NEW YORK, NY12.2013
Associate - Business Management
ASA INSTITUTE oF BUSINESS AND COMPUTER TECHNOLOGY
NEW YORK, NY05.2011
Skills
- Denticon
- Dentrix
- Types 50 wpm
- Excellent Data Entry skills
- Microsoft Office applications including; Microsoft Word, Access, Power Point, and Excel
Languages
Bilingual in English/ Creole.
Timeline
Front Desk Dental Representative
Syosset Dental
04.2023 - Current
Assistant Manager/Treatment Coordinator
Slim Dental Murray Hill
09.2017 - 11.2022
Treatment Coordinator
212 Dental Care
01.2017 - 08.2017
Intake and Operational Services
Care to Care
06.2014 - 01.2017
Administration Volunteer
JEWISH HOME LIFECARE
10.2013 - 12.2013
Sales Representative
PARADIES SHOPS Pandora and Brooks Brothers
11.2012 - 05.2014
Intern
THE BETESH GROUP
10.2009 - 01.2010
Assistant Manager
SWAROVSKI
09.2008 - 09.2012
Bachelor of Business Administration - Health Service Management
BERKELEY COLLEGE
Associate - Business Management
ASA INSTITUTE oF BUSINESS AND COMPUTER TECHNOLOGY
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