Jessica Pike
Omaha,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Keyholder/Engagement Coordinator
Home Goods
01.2025 - 01.2025
- Managed daily store operations, ensuring efficient workflow and superior customer service.
- Trained and mentored new staff, fostering a collaborative team environment.
- Oversaw inventory management, optimizing stock levels and minimizing shrinkage.
- Implemented visual merchandising strategies to enhance product presentation and sales appeal.
- Assisted with cash handling procedures, ensuring accuracy in transactions and reporting.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Collaborated with management on strategic planning initiatives to improve store performance.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Streamlined closing procedures as integral member of store staff.
- Drive store credit card applications
Team Member
Casey’s General Stores
11.2023 - 12.2024
- Greet customers, patrons, or visitors.
- Answer customer questions about goods or services.
- Running cash register
- Unloading truck/stocking shelves
- Train sales personnel.
- Examine condition of property or products.
- Stock count, pump paper task, other assigned tasks
- Opening and closing the store
- Banking for store
Retail Supervisor
Dollar General
09.2022 - 07.2023
- Greet customers, patrons, or visitors.
- Answer customer questions about goods or services.
- Supervise sales or support personnel.
- Monitor sales activities.
- Train sales personnel.
- Examine condition of property or products.
- Maintain records of sales or other business transactions.
- Opening and closing the store
- Banking for store
Food Preparation Worker
Pizza Hut
01.2023 - 05.2023
- Operate cash registers.
- Process customer bills or payments.
- Clean food preparation areas, facilities, or equipment.
- Store supplies or goods in kitchens or storage areas.
- Arrange food for serving.
- Move equipment, supplies or food to required locations.
- Clean food service areas.
Courtesy Clerk, Meat Wrapper
Super Foods
07.2020 - 04.2021
- Greet customers, patrons, and visitors
- Provide customers with general information or assistance
- Answer customer questions about goods or services
- Pack and carry out customer groceries
- Wrap fresh and frozen meat for sales case
- Stock case with fresh, frozen, and packaged meat/seafood
- Ensure all product for sale meet standards of quality per expiration date, freshness and health safety guidelines
- Begin learning to cut beef and pork products
- Grind ground beef
- Clean and sanitize equipment and surfaces/floors
- Run packaged meat and grocery back stock
- Stock grocery shelves
- Stock freight from truck
- General cleaning of the store
Breakfast Attendant
Holiday Inn Express
03.2019 - 07.2020
- Prepare complimentary hot breakfast for hotel guests
- Arrange food for serving
- Arrange tables or dining areas
- Maintain cleanliness and presentation of tables and dining area
- Stock breakfast condiments, drinks, and add-ons
- Collect dirty dishes or other tableware
- Clean and sanitize food service areas
- Maintain food, beverage, or equipment inventories
- Prepare weekly order of kitchen/breakfast supplies
- Provide customers with general information or assistance.
Housekeeper
Holiday Inn Express
03.2019 - 07.2020
- Clean prepare, and stock guests rooms and make beds up according to IHG standards
- Clean facilities or sites
- Clean building walls or flooring
- Move and clean furniture or fixtures
- Decorate indoor or outdoor spaces
- Remove debris from work sites
- Dispose of trash or waste materials
- Clean equipment or supplies
- Monitor building premises to ensure occupant or visitor safety
- Inventory materials or equipment
- Provide customers with general information or assistance
Laundry Attendant
Holiday Inn Express
03.2019 - 07.2020
- Attend to, clean, fold, and disperse laundry to guests' rooms as assigned
- Inspect garments for defects, damage, or stains
- Mix substances to create chemical solutions
- Operate garment treatment equipment
- Clean production equipment or supplies
- Clean and maintain public areas
- Dispose of trash or waste materials
- Monitor building premises to ensure occupant or visitor safety
- Inventory materials or equipment
- Provide customers with general information or assistance
Housekeeping/Laundry
Carriage House Motel
10.2018 - 06.2019
- Clean prepare, and stock guests rooms and make beds up according to standards
- Clean facilities or sites
- Monthly deep clean facilities or sites and guest rooms
- Clean building walls or flooring
- Move and clean furniture or fixtures
- Decorate indoor or outdoor spaces
- Remove debris from work sites
- Dispose of trash or waste materials
- Clean equipment or supplies
- Inventory materials or equipment
- Provide customers with general information or assistance
Cashier/Barista
Ainsworth Flowers and Gifts
06.2018 - 10.2018
- Greet customers, patrons, or visitors
- Provide customers with general information or assistance
- Answer customer questions about goods or services
- Present beverage information or menus to customers
- Take customer beverage orders
- Prepare hot or cold beverages
- Serve beverages
- Clean food service areas
- Clean tableware and equipment
- Take customer orders for floral arrangements and gifts
- Calculate costs of goods or services
- Process sales or other transactions
- Process customer bills or payments
- General cleaning of the store including floors
- Reconcile records of sales or other financial transactions
- Close Store
Assistant Store Manager
Pump and Pantry
09.2014 - 04.2017
- Open store according to store policy and procedure
- Operate cash register
- Greet customers, patrons, or visitors
- Answer customer questions about goods or services
- Resolve customer complaints or problems
- Advise customers on technical or procedural issues
- Maintain records of sales or other business transactions
- Analyze financial records or reports to determine state of operations
- Train employees, sales, or support personnel
- Supervise employees, sales, or support personnel
- Examine condition of property or products
- Order store supplies
- General cleaning
- Close store according to store policy
Education
No Degree - LPN Program
North Central Community College
North Platte, NEGeneral Studies
Ainsworth High School
Ainsworth, NE05.2005
Skills
Customer service
Timeline
Keyholder/Engagement Coordinator
Home Goods
01.2025 - 01.2025
Team Member
Casey’s General Stores
11.2023 - 12.2024
Food Preparation Worker
Pizza Hut
01.2023 - 05.2023
Retail Supervisor
Dollar General
09.2022 - 07.2023
Courtesy Clerk, Meat Wrapper
Super Foods
07.2020 - 04.2021
Breakfast Attendant
Holiday Inn Express
03.2019 - 07.2020
Housekeeper
Holiday Inn Express
03.2019 - 07.2020
Laundry Attendant
Holiday Inn Express
03.2019 - 07.2020
Housekeeping/Laundry
Carriage House Motel
10.2018 - 06.2019
Cashier/Barista
Ainsworth Flowers and Gifts
06.2018 - 10.2018
Assistant Store Manager
Pump and Pantry
09.2014 - 04.2017
No Degree - LPN Program
North Central Community College
General Studies
Ainsworth High School