Jessica Pilkerton

•Patient check-in

•Schedule coordination,

•Managing multiple phone lines

•Communication with nurses and doctors

•Following daily protocols,

•Cleaning and organizing

•Computer knowledge

•Compassion toward patients

•Complaint mediation

• Resolved customer complaints or answered customers' questions.
• Guided employees in handling difficult or complex problems.
• Coordinated with other supervisors, combining group efforts to achieve goals.
• Interpreted and explained work procedures and policies to brief staff.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Recommended solutions related to staffing issues and proposed procedural changes to managers.
• Analyzed financial activities of department to share budgetary input with managers.

• Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
• Maintained organized filing system of paper and electronic documents.
• Coordinated communications, taking calls, responding to emails and interfacing with clients.
• Ordered office supplies to purchase items and maintain appropriate levels.
• Assisted with accounts receivable and accounts payable functions.
• Created and updated spreadsheets to track and report data.
• Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Sorted and distributed incoming faxes, letters and emails for office distribution.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.
• Composed, edited and typed complex memos and reports with job-related software.