Jessica Pineda
Summary
To obtain a position in customer service that will help me utilize my professional leadership skills and provide customer service to the people. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Service Receptionist
Kendall Toyota
05.2024 - 12.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling for appointments, optimizing staff utilization and client flow.
- Maintained accurate records of service requests and customer interactions using CRM software.
- Trained new reception staff on procedures, enhancing team performance and service consistency.
- Collaborated with departments to streamline communication regarding services and client needs.
- Assisted in increasing repeat business through exceptional customer service and follow-up communication.
- Managed a high volume of incoming calls while prioritizing walk-in clients'' needs simultaneously, leading to seamless multitasking capabilities.
- Boosted customer satisfaction by providing efficient and courteous service at the reception desk.
- Fostered strong relationships with clients through consistent professional communication both in person and over the phone.
Customer Service Representative
Franklin Energy
05.2022 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinating virtual meetings through zoom conferencing.
- Proficient in handling administrative duties with strong organizational and communication skills.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Office Assistant
Richardson
Springfield
02.2017 - 03.2017
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Managed office supplies inventory, ensuring timely replenishment and maintaining organization across all departments.
Customer Service Representative
Westlake Financial Services
03.2012 - 12.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Medical Assisting - Certification -
South Gate High School
South Gate, CAUEI College - Huntington Park
Huntington Park, CASkills
- Dedicated hard worker
- Professional attitude
- Bilingual English,Spanish
- Data Entry
- Organizational skills
- Communicational skills
- Appointment scheduling
- Team collaboration
Timeline
Service Receptionist
Kendall Toyota
05.2024 - 12.2025
Customer Service Representative
Franklin Energy
05.2022 - 02.2024
Office Assistant
Richardson
02.2017 - 03.2017
Customer Service Representative
Westlake Financial Services
03.2012 - 12.2015
Medical Assisting - Certification -
South Gate High School
UEI College - Huntington Park