Jessica Piotte
Stow,MA
Summary
Compassionate professional with a robust background in behavioral analysis and client relationship management. Known for effective communication and ethical decision-making, with strong skills in maintaining safety protocols and implementing behavior modification techniques. Experience in crisis intervention and data documentation ensures a supportive environment that promotes client growth and development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavioral Technician
Center For Applied Behavioral Instruction
Bolton, Massachusetts
06.2024 - Current
- Implemented individualized behavior intervention plans for clients with developmental disabilities.
- Collected and documented data on client progress during therapy sessions.
- Utilized positive reinforcement techniques to encourage desired behaviors in clients.
- Maintained a safe and supportive environment for clients during sessions.
- Engaged clients in activities to promote social skills and communication development.
- Participated in regular team meetings to discuss client needs and progress updates.
- Observed client interactions with peers and provided feedback as needed.
- Engaged children in play activities that promoted language development, motor skills, self-help skills, cognitive functioning.
- Provided one-on-one support to clients in order to improve social skills, communication, and problem solving.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Developed positive relationships with clients and their families to ensure successful treatment outcomes.
- Implemented evidence-based interventions that targeted specific behaviors or skill deficits.
- Participated in professional development activities such as trainings or workshops related to ABA therapies.
- Utilized Applied Behavior Analysis principles to guide interventions for behavioral issues.
- Provided verbal reinforcement to encourage positive behaviors in clients.
- Ensured safety of all individuals at the facility by following established protocols and procedures.
- Applied proven strategies to positively affect client behaviors.
- Adhered to ethical standards set forth by state licensing board regulations.
- Performed crisis intervention techniques when necessary.
- Instructed family members on how to implement behavior plans at home environment.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Influenced patients' behavior with interaction, counseling or instruction.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Supervisory Student Safety Officer
Hofstra University
Hempstead, New York
09.2023 - Current
- Monitored premises to ensure safety and security of all individuals present.
- Conducted regular patrols to identify potential safety hazards or unauthorized activities.
- Responded promptly to alarms and emergencies, coordinating with law enforcement when necessary.
- Assisted in training new security personnel on procedures and protocols for effective operations.
- Enforced company policies and regulations to maintain a safe environment for employees and visitors.
- Collaborated with management to develop improved security measures based on observed vulnerabilities.
- Provided exceptional customer service by addressing inquiries and assisting visitors as needed.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Completed incident reports to record security or loss prevention incidents.
- Assisted with crowd control during large events held at the facility.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Supervised security team to ensure adherence to safety protocols.
- Managed daily schedules for security personnel, optimizing coverage across shifts.
- Trained new security officers on protocols, equipment, and emergency procedures.
- Provided direction and guidance to staff in the performance of their duties.
- Participated in interviews for new hires as well as disciplinary hearings for existing personnel.
- Delegated team tasks and assigned security personnel to posts or patrols.
- I took calls from night shuttle patrons and directed the buses where to pick up and drop off most efficiently.
- I checked timecards daily to ensure my subordinates were filling them out honestly and correctly.
- I worked security at many campus events, having to adjust to a different post and list of duties quickly.
- Mentored employees in handling issues with customers, tenants and other individuals.
Hostess
Not Your Average Joes
Acton, Massachusetts
07.2022 - 07.2023
- Greeted and seated guests promptly upon arrival to enhance customer experience.
- Managed reservation system to optimize table turnover and maximize seating efficiency.
- Coordinated waitstaff to ensure seamless service flow during peak hours.
- Assisted in training new hostesses on operational procedures and customer interaction.
- Handled guest inquiries, providing menu information and responding to service questions.
- Monitored dining area for cleanliness and organization to maintain high standards.
- Developed rapport with regular customers to foster loyalty and repeat visits.
- Responded to customer complaints effectively, escalating major issues to management.
Cashier
Classic III Pizza
Bolton, Massachusetts
08.2021 - 05.2022
- Processed customer transactions efficiently using point-of-sale systems and minimized wait times.
- Delivered exceptional service by assisting customers with product inquiries and recommendations.
- Maintained accurate cash drawer, balancing at end of each shift to ensure accountability.
- Trained new cashiers on register operations and customer service excellence.
- Ensured compliance with health and safety regulations in checkout areas for a secure environment.
- Organized merchandise displays to enhance presentation and facilitate product accessibility.
- Resolved customer complaints professionally, adhering to company policies and improving satisfaction.
- Collaborated with front-end staff to optimize customer experience through teamwork.
- Adhered to social distancing protocols and wore mask or face shield.
Food Runner
The Pleasant Cafe
Maynard, Massachusetts
03.2021 - 07.2021
- Delivered food promptly to tables, ensuring order accuracy and compliance with safety protocols.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Monitored guest needs and responded swiftly to requests during meals.
- Conducted regular quality checks on food presentation before serving.
- Assisted servers by efficiently refilling drinks and clearing empty plates.
- Communicated effectively with kitchen staff regarding order modifications and daily specials.
- Trained new staff members on restaurant operations and best practices.
- Employed strong organizational skills to manage multiple food orders during peak periods.
Education
Bachelor of Arts - Double Major in Criminology And Psychology
Hofstra University
Hempstead, NY05-2026
High School Diploma -
Nashoba Regional High School
Bolton, MA05-2023
Some College (No Degree) - Psychology/Criminal Justice
Middlesex Community College
Bedford, MASkills
- Behavioral analysis
- Client relationship management
- Safety protocol enforcement
- Crisis intervention techniques
- Data documentation
- Team collaboration
- Communication skills
- Conflict resolution
- Ethical decision-making
- Behavioral intervention plans
- Prompting and fading strategies
- Social skills development
- Errorless learning techniques
- Task analysis and chaining
- Sensory integration strategies
- Discrete trial teaching
- Motor skills development
- Self-management strategies
- Reinforcement procedures
- Behavior modification techniques
- Parent and caregiver collaboration
- Natural environment training
- Visual supports implementation
- Incidental teaching methods
- Verbal behavior training
- Token economy systems
- Safety compliance
- Interpersonal communication
- Academic study
- Digital literacy
- Intercultural communication
- Project presentation
- Deadline management
- Report writing
- Academic writing
- Topic research
- Activity oversight
- Student advising
- Ethical awareness
- Time management
- Information literacy
- Study skills
- Paper writing
- Visual communication
- Quantitative reasoning
- Volunteering
- Punctuality and work ethic
- Research methodologies
- Networking strategies
- Editing and proofreading
- Critical reflection
- Punctual and reliable
- Active learning
- Reading comprehension
- Active listening
- Fast learner
- Positive attitude
Affiliations
- Guitar
- Lyrical Writing
- Painting
- Drawing
- Caring for my Dog
- exercising regularly with a team through practice or on my own
- reading
- Art projects
- photography
Certification
- Registered Behavioral Technician
Accomplishments
- Took on a supervisory position at Hofstra Public Safety as a Student Safety Officer
Languages
German
Professional
References
References available upon request.
Timeline
Behavioral Technician
Center For Applied Behavioral Instruction
06.2024 - Current
Supervisory Student Safety Officer
Hofstra University
09.2023 - Current
Hostess
Not Your Average Joes
07.2022 - 07.2023
Cashier
Classic III Pizza
08.2021 - 05.2022
Food Runner
The Pleasant Cafe
03.2021 - 07.2021
Bachelor of Arts - Double Major in Criminology And Psychology
Hofstra University
High School Diploma -
Nashoba Regional High School
Some College (No Degree) - Psychology/Criminal Justice
Middlesex Community College
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