Jessica Pisko
Mabank,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level social work position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
12
12
years of professional experience
Work History
Family Advocate Intern
Children's Advocacy Center Of Kaufman County
08.2023 - Current
- Collaborated with families to assist in growth, development and education to increase potential.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Identified available community resources and programs for families.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Developed and implemented strategies to reduce and prevent family conflict.
Reseller
Lost Treasures LLC
02.2019 - Current
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Created clear, precise and properly detailed product and service information on company website.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
Housekeeper
Molly Maid
09.2016 - 03.2018
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Handled requests for extra linens, toiletries and other supplies.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Adhered to professional house cleaning checklist.
Restaurant Shift Manager
Jack In The Box
06.2015 - 11.2015
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Monitored employee food handling, safety and uniform requirements.
- Excelled in every store position and regularly backed up front-line staff.
- Checked and monitored inventory levels to reorder items.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Bakery Department Manager
Walmart
04.2013 - 06.2015
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Maintained and controlled inventory of baked goods.
- Managed all baking operations professionally and handled all problems confidently.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Monitored inventory levels and identified opportunities for cost savings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Restaurant General Manager
Jack In The Box
07.2011 - 02.2013
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Education
Bachelor of Arts - Psychology
Liberty University
Lynchburg, VA04.2024
Skills
- Community Resource Coordination
- Client Education
- Family Advocacy
- Case Tracking and Follow up
- Relationships and Rapport
- Effective Communication
- Crisis Intervention
- Incident Management
- Appointment Scheduling
- Family Support
- Client Interviewing
- Client Documentation
- Trauma Informed Care Framework
- Community Resources
- Community Referrals
- Product Knowledge
- Complaint Resolution
Timeline
Family Advocate Intern
Children's Advocacy Center Of Kaufman County
08.2023 - Current
Reseller
Lost Treasures LLC
02.2019 - Current
Housekeeper
Molly Maid
09.2016 - 03.2018
Restaurant Shift Manager
Jack In The Box
06.2015 - 11.2015
Bakery Department Manager
Walmart
04.2013 - 06.2015
Restaurant General Manager
Jack In The Box
07.2011 - 02.2013
Bachelor of Arts - Psychology
Liberty University
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