Jessica Pittman
Lake Worth,FL
Summary
Administrative assistant who goes above and beyond basic administrative tasks, takes on multiple projects at once and Excellent work ethic.
Overview
11
11
years of professional experience
Work History
Administration Assistant
Seabreeze Roofing & Sheet Metal
Boynton Beach, FL
01.2021 - 03.2025
- Answered all incoming phone calls and input the customers information into Acculynx
- Scheduled estimates
- Assist customers with tile/shingle/metal choice and ordered samples from vendors as needed
- Updated excel spreadsheets daily
- Document any damage claims or issues and dispatched field supervisor to go investigate
- Update customers on job progress
- Submited and tracked HOA ARC applications to homeowners or HOA
- Assisted in collections
- Processed notice of commencements
- Notarized documents needed for permitting and notice of commencements
Project Coordinator
Garabar Roofing
Lake Worth, FL
07.2020 - 01.2021
- Update estimate with materials used in quick books and created invoices.
- Schedule punchout work needed with crew and customer confirmed.
- Create and schedule work orders
- Assist customers with tile/shingle choice and order samples from vendors as needed
- Update excel spreadsheets daily with project progression
- ALL customer service calls/Emails throughout the day
- Document any damage claims or issues and dispatched field supervisor to go investigate.
- Update customers on job progress
- Informed customers with Tile/ material load dates and instructions
- Submit HOA ARC application to homeowners or HOA
- Confirmed next day schedule with customer
- Email sales reps their scheduled jobs
- Email work orders and attachments to the field supervisor daily
Office Manager
Palm Beach Premier Remodeling
Lake Worth, FL
01.2020 - 08.2020
- Received leads from calls and emails for prospective jobs and input the clients information into CRM systems.
- Collect payments from clients
- Run weekly payroll for employees through ADP
- Print weekly checks for subcontractors through quick books
- Expense subcontractor payments to the job
- Categorize and expense charges that come through Quickbooks from business credit cards linked to quick books
- Update change orders into Cork and Quickbooks
- Consulted with clients to determine architectural preference to meet overall design goals.
- Specified appropriate products and finish materials to meet project objectives and design scheme.
- Assisted clients with budget considerations and made recommendations for flooring, cabinets,countertops, Wall tile/mosaics, sinks & faucets.
- Created direct relationships with manufacturers.
- Monitored social media and online sources for industry trends.
- Negotiated with vendors and manufacturers on pricing, services and scheduled shipping windows.
Administrative Assistant
Ralph's Transfer
1315 N Jog Rd West Palm Beach, FL 33407
04.2014 - 12.2019
- Answered and managed incoming and outgoing calls while recording accurate messages
- Maintained physical and computer-based filing systems
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Communicated with delivery team, warehouse, and customers regarding outgoing deliveries
- Made thorough documentation of damage claims
- Tracked all delivery teams insuring they are on schedule, and contacted customers with updates accordingly
- Managed 18-20 trucks with up to 20 stops daily
- Worked from home if drivers were still out after hours on occasion
Skills
- Quick learner
- Strong client relations
- Great at multi tasking
- Excellent Communication Skills
- Works well under pressure
- Multi-line phone proficiency
- Professional phone etiquette
Timeline
Administration Assistant
Seabreeze Roofing & Sheet Metal
01.2021 - 03.2025
Project Coordinator
Garabar Roofing
07.2020 - 01.2021
Office Manager
Palm Beach Premier Remodeling
01.2020 - 08.2020
Administrative Assistant
Ralph's Transfer
04.2014 - 12.2019