Jessica Pizarro
San Antonio,TX
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
13
13
years of professional experience
Work History
Credit and Collections Analyst
Oracle
04.2022 - Current
- Sales issues management, Customer help, money collection, payment plan management, Monitoring accounts to identify overdue payments
- Finding and contacting debtors to arrange debt payoffs
- Keeping accurate records and reporting on collection activity.
- Improved credit analysis accuracy by streamlining data collection and report generation processes.
- Enhanced debt recovery rates by implementing effective collection strategies and tactics.
- Reduced delinquency rates with proactive monitoring of customer accounts and timely followups.
- Increased efficiency in collections, utilizing advanced software tools for tracking and reporting purposes.
- Developed strong relationships with clients to facilitate negotiations and improve payment terms.
- Collaborated with sales teams to assess credit risk for potential customers while maintaining company growth goals.
- Managed a diverse portfolio of accounts, ensuring appropriate actions were taken to maintain financial health.
- Minimized bad debt write-offs by conducting thorough credit investigations on new customers.
- Negotiated payment plans with delinquent customers, achieving successful repayment outcomes without legal intervention.
- Maintained compliance with regulatory requirements in all aspects of the credit and collections function.
- Coordinated with legal counsel on complex cases, ensuring appropriate actions were taken to protect company interests and recover outstanding debts.
- Analyzed credit scores to determine borrowers' creditworthiness.
Administrative Assistant
Little Steps Daycare
01.2021 - 01.2022
- Managing contracts, supply, phone calls and payments.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Au Pair/Nanny
Au Pair in America
06.2018 - 06.2019
- Taking care of 3 kids, housekeeping and multitasking
Government Advisory
Government of the Minas Gerais
04.2014 - 03.2018
- Social media's access and updated, schedules, Meetings, computer skills ( excel, power point and others) work trips, event organization, bills payment, price quotation for future purchases, office administrative activities, phone calls, organize social work.
Administrative Assistant
Qa Consulting
03.2013 - 11.2013
- Receive and send mail and documents
- Control accounts payable and revenues
- Issue invoices
- Prepare financial report
- Accompany the logistics work of the company
- Keep updated files and information records
- Assist managers and leaders with practical work routine issues, such as preparing documents, providing information to the public, responding to emails
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Computer Technician
Prodabel
03.2011 - 03.2012
- Most part was a administration side, because I was a internship.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Assisted in upgrading company network infrastructure for increased efficiency and security.
Education
Associate in Administration -
Newton Paiva
Brazil, IN01.2024
Technical course in IT -
Vital Brasil school
Belo Horizonte, MG05.2012
Skills
- Accounts Payable (2 years)
- Accounts Receivable
- Babysitting (2 years)
- Childcare (2 years)
- Nannying
- Personal Assistant Experience (5 years)
- Payroll
- Office Management (6 years)
- Microsoft Outlook (1 year)
- Financial Report Writing
- Excel (5 years)
- Powerpoint (2 years)
- Bookkeeping
- Microsoft Office (3 years)
- Front Desk (2 years)
- Event Planning
- Microsoft Excel
- Microsoft Powerpoint
- Data Entry
- Google Docs
- Google Suite
- QuickBooks
- Customer service
- Portfolio Management
- Skip Tracing
- Accounts Receivable Management
- Risk Mitigation
- Dispute Resolution
- Process Improvement
- Client Retention
- Credit Monitoring
- Multitasking
- Fraud Detection
- Goal Setting
- Data Analysis
- Debt Collection Strategies
- Analytical Skills
- Customer Relationship Management
- Bad Debt Recovery
- Bankruptcy Laws
- Account Reconciliation
- Performance Metrics
- Payment Negotiations
Assessments
Customer service, Proficient, 06/01/20, Identifying and resolving common customer issues
Personal Information
- Age: 30
- Nationality: Brazilian
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Credit and Collections Analyst
Oracle
04.2022 - Current
Administrative Assistant
Little Steps Daycare
01.2021 - 01.2022
Au Pair/Nanny
Au Pair in America
06.2018 - 06.2019
Government Advisory
Government of the Minas Gerais
04.2014 - 03.2018
Administrative Assistant
Qa Consulting
03.2013 - 11.2013
Computer Technician
Prodabel
03.2011 - 03.2012
Associate in Administration -
Newton Paiva
Technical course in IT -
Vital Brasil school