Open To Work
Jessica Plewa
Richmond,Virginia
Work Preference
Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Emergency Medical TechnicianCustomer Success ManagerWork Type
Full TimeLocation Preference
RemoteHybridLocation: Richmond, Virginia
Open to relocation: No
Salary Range
52000/yr - 200000/yrImportant To Me
Work-life balanceFlexible work hoursWork from home option4-day work weekCareer advancementPaid time offCompany CultureSummary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
11
11
years of professional experience
Work History
Emergency Medical Technician
Global Medical Response
06.2024 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Coordinated with hospital staff upon arrival at medical facilities, ensuring a smooth transition of care from prehospital providers to definitive treatment teams.
- Monitored vital signs, documenting changes and communicating critical information to medical teams.
- Developed incident reports that detailed patient conditions and actions taken, ensuring accurate records for follow-up care.
Server
Grandstaff and Stein
09.2022 - 07.2023
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Restaurant Coordinator
Grandstaff and Stein
03.2018 - 09.2022
- Managed guest reservations and seating arrangements to optimize flow and enhance dining experience.
- Trained and supervised front-of-house staff, ensuring adherence to service standards and protocols.
- Resolved guest complaints promptly, fostering a positive atmosphere and encouraging repeat business.
- Collaborated with management to plan special events, enhancing guest engagement through tailored experiences.
Customer Success Manager
Modsy
11.2020 - 07.2022
- Collaborated with internal departments to find resolutions and conduct further research on customer accounts.
- Navigated multiple computer systems and utilized search tools to find information.
- Processed customer exchanges, refunds, and bill adjustments to correct product or service problems.
- Attended regularly scheduled video conferences for team meetings and one-on-one coaching.
Head Beauty Specialist
Urban Outfitters
12.2015 - 08.2017
- Upheld sampling policies and procedures to promote products and control costs.
- Drove sales success by building displays and merchandising products.
- Developed loyal and ever-growing customer base with consistent delivery of top-notch service and beauty advice.
- Demonstrated products and advised customers on ideal application techniques.
Education
High School Diploma -
05-2016
Skills
- Medical recordkeeping
- Basic Life Support
- Managing operations and efficiency
- Client relations
- CRM Software
- Critical decision-making skills
- Phone and Email Etiquette
- Strategic communications
Timeline
Emergency Medical Technician - Global Medical Response
06.2024 - Current
Server - Grandstaff and Stein
09.2022 - 07.2023
Customer Success Manager - Modsy
11.2020 - 07.2022
Restaurant Coordinator - Grandstaff and Stein
03.2018 - 09.2022
Head Beauty Specialist - Urban Outfitters
12.2015 - 08.2017
Penn Foster - High School Diploma,
Certifications
- EMT-B Certification - Virginia & DC
- CPR Certification - American Red Cross
- Customer Success Certification - Udemy