Jessica Poarch
Hickory,NC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Hardworking and skilled in order fulfillment, warehouse processes and inventory management. Reliable and dependable with 7 years of industry experience. Demonstrated success in contributing to team objectives.
Overview
16
16
years of professional experience
Work History
Supply Chain Technician
Catawba Valley Medical Center
10.2019 - Current
- Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
- Analyzed inventories to determine how to increase inventory turns, reduce waste and optimize customer service.
- Assessed appropriate material handling equipment needs and staffing levels to load, unload, move or store materials.
- Completed physical inventory counts each month.
- Coordinated supply orders insuring the department had sufficient supplies for all needs.
Sterile Processing T
Catawba Valley Medical Center
06.2018 - 10.2019
- Wrapped trays, instrument packs, and sets.
- Picked instruments and supplies for surgeries.
- Verified and maintained proper documents and records for sterilization.
- Recorded biologicals and test results.
Accounts Receivable Analyst
Transportation Insight
08.2016 - 06.2018
- Deposited checks and worked with accounting supervisor to determine coding and prepare related entries.
- Contacted internal and external customers to obtain documentation to support invoices and claims.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
Customer Service Representative
Bank of America
09.2009 - 08.2017
- Responded to customer requests for products, services, and company information.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
East Burke High School
Connelly SpringsSkills
- Positive and professional
- Data entry
- Time management
- Supply chain and inventory management
Timeline
Supply Chain Technician
Catawba Valley Medical Center
10.2019 - Current
Sterile Processing T
Catawba Valley Medical Center
06.2018 - 10.2019
Accounts Receivable Analyst
Transportation Insight
08.2016 - 06.2018
Customer Service Representative
Bank of America
09.2009 - 08.2017
High School Diploma -
East Burke High School
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