Jessica Poitier
Lake Worth
Summary
Experienced with therapeutic support and patient care in mental health settings. Utilizes crisis intervention techniques to effectively manage patient needs. Knowledge of therapeutic communication ensures supportive and empathetic approach to mental health care.
Knowledgeable Desired Position with strong foundation in mental health support and patient care. Demonstrated ability to implement therapeutic techniques and contribute to team-based care plans. Proven skills in crisis intervention and patient communication ensure supportive environment for individuals in need.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Recreate Behavioral Health Network
09.2024 - Current
- Provide daily reports on clients-30 min Q's
- Complete UA process
- Calm under pressure
- AMA blocks
- Preform new admission Intakes - kipu procedures
- Build positive relationships with clients and staff
- Complete Incident reports an in timely manner
- Dispense medications to patients, monitor dosing, and document medication administrations
- Assist patients with self-administering medication and vital signs
- Reorder medication when needed
- Clears, cleans, and sanitizes tables
- Cleans and sanitizes dishes, utensils, pots, pans, and other containers and returns to appropriate location in the kitchen area
- Refills condiments or other supplies
- Follows all safety and sanitation guidelines and regulations to ensure quality food service
- Performs other related duties as assigned
- In serving of foods and beverages, arranges dining room furniture; sets tables; receives and serves food from kitchen; clears tables after meals; cares for table linen; and as required, assists in food preparation and related work in the kitchen
Teacher Assistant
KinderCare Learning Centers
04.2024 - 07.2024
- Assisting with lesson plans: Helping the teacher develop lesson plans and prepare materials
- Supporting students: Helping students with special needs, listening to them read, and encouraging them
- Monitoring students: Keeping an eye on students during breaks, such as recess or field trips, and supervising them during activities or school trips
- Maintaining the classroom: Helping to set up desks and chairs, and keeping the classroom tidy
- Recording progress: Noting absent students and marking work, and then reporting student progress to the teacher
- Promoting positive behavior: Helping the teacher manage challenging behavior and supporting students' social and emotional development
- Communicating: Interacting with the teacher, students, and administrative staff
Behavioral Health Technician (BHT)
We Level Up
04.2023 - 09.2023
- Observed in document the behavior of patients
- Support community Independence
- Work on planning and problem solving with the clients
- Assisted with all tasks involving before and after the blood and urine collection process
- Distribute medication to clients using the kipu system
- Monitor and coach daily living skills
- Ensured daily setup, clean-up, of all guest rooms
- Ensured all daily refreshments were restored for clients
- Teach self regulation skills
- Listen to patients share there concerns and comments an report back to medical staff for any advice or concerns
- Process new incoming intake clients by using ObservSmart
Asst. Manager/ Shift leader plus
Dunkin Donuts
04.2023 - 08.2023
- Maintained safe counts
- Maintained food, sanitation and safety guidelines
- Overseen daily business operations
- Hired employees
- Developed and implemented growth strategies
- Trained new staff members
Security Supervisor
Wesier Security
12.2021 - 04.2022
- Managed and authorize entrance and departure of employees, visitors and other persons to guard and maintain security of premises
- Educated security professionals or other organization members in security rules and procedures
- Managed clock in functions such as maintaining time keeping information for employees
- Demonstrated patrols as required by post orders
Dietary Supervisor
JFK Medical Center
01.2021 - 11.2021
- Ensured that patient safety initiatives are adhered to at all times, proper patient food temperatures, and diet accuracy
- Supervised equipment safely
- Maintained a high level of compliance to performance standards in conducting daily business operations
- Implemented priorities for the staff, ensuring projects were completed and performed regular inspections of assigned areas
- Managed the accuracy and prompt delivery of menus, meals/feedings, snacks and other items to all patient care units daily
- Ensured that patient's food preferences are being met, and special attention is given to cultural and religious preferences as it relates to food
- Managed patient tray line area in an efficient and effective manner as well as supervising the activities of the Food Service Workers
Shift Manager
Arbys
04.2020 - 01.2021
- Ensured all registers at the beginning and ending a shift/ and bank deposit drops
- Ensured customer complaints and concerns
- Delegated responsibilities to staff members and ensuring they complete them efficiently and accurately
- Managed inventory and control product deliveries with suppliers
Shift Coordinator
Burgerking Crop
07.2018 - 09.2018
- Ensured scheduling for employees and optimal productivity
- Generated customer and employee loyalty and effectively implemented operational strategies
- Ensured guest satisfaction through financial controls, operations, directing team members implementing shift plans making sure companies operation comply with standards and implementing lost control procedures
- Greeted customers and responded to customer inquiries
- Served as mentor to junior team members
Security Officer
BRIGHTLINE TRAIN
12.2017 - 05.2018
- Operated and maintained x-ray and metal detection devices at building checkpoints
- Screened guests entering premises using X-ray machines
- Checked passes and credentials of persons seeking to enter property and issued passes for guests
- Monitored and maintained control of crowds of over 300 people during Holidays, Grand openings and 1/2 deals events
- Patrolled 12,500 square foot premises to ensure safety of employees and visitors
- Responded quickly to medical emergencies, bomb threats and fire alarms
- Responded to alarms in instances of fire or the presence of unauthorized personnel
- Inspected parking lot to verify vehicles were properly parked and displayed parking permits
- Enforced all building rules and regulations in government facilities
Volunteer Parent
Roosevelt Elementary School
08.2012 - 04.2018
- Acted as a classroom helper
- Mentored or tutored students
- Helped children with special needs
- Acted as a lunchroom or playground monitor
- Helped plan and chaperone in - school events as dances proms and graduations
- Worked as a library assistant to help with story times or reading assistance
- Spend time with a pacific club or group PTA (Parent-Teacher Association)
Professional Security Supervisor
Securitas Security Services USA Inc
09.2016 - 03.2018
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety
- Managed staff schedules for all shifts and events to minimize overtime costs
- Recommended improvements in security systems and procedures
- Managed security staff schedules for all shifts, minimizing overtime costs
- Recorded required data for incident reports and files in a timely manner
- Educated new security officers on safety protocols and company standards
- Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters
- Monitored a 45000 square foot property for any security issues
Package Handler
Fedex Ground
10.2013 - 09.2016
- Managed scanners to track parcel information such as condition or receipt
- Created reports on packaging activities on a frequent basis to ensure that packaging and delivery information is posted on company database
- Contributed in loading delivery trucks with prepared packages
- Ensured packages were sealed properly
- Loaded products weighing up to 160 pounds onto trailers for delivery
- Loaded and unloaded 13 delivery vans per shift
- Inspected product load for accuracy and safely transported it around the warehouse
Education
Associate of Science - Medical Coding and Billing
Ultimate Medical Academy
Clearwater, FL10.2018
High School Diploma -
Ambrose Bay High School
Delray Beach, FL02.2017
Skills
- Serving
- Food preparation
- Security
- Food safety
- Behavioral health
- Heavy lifting
- Quick service & fast food restaurant
- Customer service
- Loss prevention
- Phlebotomy
- Childcare
- Food service
- CPR
- Early childhood education
- Supervising Experience
- Communication skills
- Home health
- Shift management
- Food handling
- Cash register
- CCTV
- Typing
- Inventory control
- Kitchen management
- Surveillance
- Patient monitoring
- ICD-10
- Analysis skills
- Pediatrics
- Experience working with students
- Leadership
- Working with people with autism
- First aid
- Experience with children
Certification
- First Aid Certification, 10/31/31
- BLS Certification, 10/31/31
- CPR Certification, 10/31/31
- Driver's License, 10/31/31
- ServSafe, 01/31/29
- Food Handler Certification, 09/30/26
- Certified Phlebotomist Technician, 05/31/26
- Medication tech, 12/31/25
- CPR AED First-Aid Certification, 04/30/25
- D license, 07/31/24
Willing To Relocate
Lake Worth, FL
Awards
Dean's list, 05/01/17, Dean's list all semesters GPA 3.8, from 04/17 - 10/18
Personal Information
Authorized To Work: US for any employer
Timeline
Mental Health Technician
Recreate Behavioral Health Network
09.2024 - Current
Teacher Assistant
KinderCare Learning Centers
04.2024 - 07.2024
Behavioral Health Technician (BHT)
We Level Up
04.2023 - 09.2023
Asst. Manager/ Shift leader plus
Dunkin Donuts
04.2023 - 08.2023
Security Supervisor
Wesier Security
12.2021 - 04.2022
Dietary Supervisor
JFK Medical Center
01.2021 - 11.2021
Shift Manager
Arbys
04.2020 - 01.2021
Shift Coordinator
Burgerking Crop
07.2018 - 09.2018
Security Officer
BRIGHTLINE TRAIN
12.2017 - 05.2018
Professional Security Supervisor
Securitas Security Services USA Inc
09.2016 - 03.2018
Package Handler
Fedex Ground
10.2013 - 09.2016
Volunteer Parent
Roosevelt Elementary School
08.2012 - 04.2018
Associate of Science - Medical Coding and Billing
Ultimate Medical Academy
High School Diploma -
Ambrose Bay High School
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