Jessica Pol
East Stroudsburg,PA
Summary
Bringing over 10 years of hospitality administration, proficiency in customer service. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Reservation Agent
Camelback Resort
01.2024 - 09.2024
- Assist guests regarding hotel facilities in an informative and helpful way
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
Assistant Rural Carrier
United States Postal Office
06.2022 - 01.2024
- Managed time effectively while navigating challenging rural terrain, ensuring timely deliveries.
- Handled sensitive materials with care, safeguarding confidential information for customers.
- Sorted mail accurately and efficiently, expediting the delivery process for customers.
- Signed and received mail with signature requirements upon delivery and loading.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Front Desk Coordinator
Grand Hyatt
01.2014 - 01.2021
- Responsible for accurate billing and review of invoices before issuing them to clients or submitting payment requests internally.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
Education
High School Diploma -
George Washington Hs
New York, NYSkills
Phone Etiquette
Hospitality services
Typing Speed
Problem-Solving
Package handling
Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Reservation Agent
Camelback Resort
01.2024 - 09.2024
Assistant Rural Carrier
United States Postal Office
06.2022 - 01.2024
Front Desk Coordinator
Grand Hyatt
01.2014 - 01.2021
High School Diploma -
George Washington Hs
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