Jessica Ponce
Miami,Fl
Summary
Over 18 years’ experienced professional in Customer Service, Administrative, Office Management, Product and Medical Sales. Results-driven leader and team player with a passion for providing high-quality attention and guidance to clients. Detail-oriented, well organized, highly-motivated, self-starter and an efficient learner. Proven ability to identify needs, build and sustain strong relationships. Possess excellent problem-solving, communication and interpersonal skills. Dependable candidate successful at managing multiple priorities with a positive attitude and highly dedicated to company goals. Bilingual and fluent in English and Spanish.
Overview
18
18
years of professional experience
Work History
Senior Patient Care Advisor/Front Desk Administrator
NuLife Institute
10.2014 - Current
- Director of First Impressions.
- Ability to handle daily high call and patient volume.
- Provide exceptional client experience and patient services, resulting in numerous positive Google reviews, referrals and retention rates.
- Experience in generating sales with proven success of consistently meeting and exceeding quotas by selling medications and treatments such as; Anti-Aging, Aesthetics and weight-loss programs including HRT, PRP, Medical Procedures, Exosomes and Stem Cell Treatments in a concierge medical institute across three locations in Florida averaging $500,000+ per year.
- The ability to excel within a team environment, while running an independent book of business with over 250+ patients and educating, processing program renewals and seeking upsell opportunities.
- Assist in the development of training materials for current and new staff, improving overall team performance.
- Utilize advanced CRM tools to track and document client interactions efficiently while maintaining detailed records of their individual goals, preferences, concerns and success.
- Establish and maintain long-term relationships with patients and our specialized healthcare providers.
- Provide exceptional customer service by addressing client concerns promptly and offering tailored solutions to meet their needs.
- Enhance overall brand reputation within the industry by consistently demonstrating professionalism, expertise, and a customer-centric approach during all interactions with clients and prospects.
- Boost sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
- Having a strong work ethic, communication, inter-personal skills and an ability to close and maintain business with hundreds of patients and prospects and build rapport.
Data Entry Clerk/Secretary
Miami-Dade Transport & Recovery
03.2009 - 05.2014
- Completed data entry tasks with accuracy and efficiency such as, vehicle repossession assignments and process recovered vehicle information.
- In charge of processing, invoicing and posting payments for our companies services.
- Dealt with multiple clients such as; vehicle finance companies and auto transporters.
- Answer and handled multi-line telephone switch board and dealt with customers over the phone and first-hand, providing prompt response and solutions to all concerns.
- Oversaw collection process to obtain missing funds, communicating with clients to resolve billing disputes.
Manager/Sales Consultant
Gold Plaza Jewelers
04.2006 - 01.2009
- Responsible for opening, managing, supervising, maintaining organization, controlled all inventory and closing of the store.
- Greeted and served customers in a courteous and professional manner for ultimate customer satisfaction.
- Increased jewelry & product sales by providing excellent customer service, addressing their needs effectively and personalized product recommendations.
- Implemented effective sales strategies to maximize revenue generation.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
Education
Associates of Science Degree in Dental Hygiene -
Miami-Dade College
Miami, FL08.2014
Certified Dental Assistant (CDA) -
Florida National University
Hialeah, FL08.2010
High School Diploma -
Miami Springs Senior High School
Miami, FL05.2009
Skills
- Client Engagement and Relationship Building
- Patient/Customer Acquisition and Retention
- Negotiation and Revenue Generation
- Training and Mentoring
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Strategic Planning
- Administrative Skills and Support
- Office Management
- Cold-calling and Sales Pitching
- Medical Terminology
- Product and service knowledge
- Verbal and written communication
- Telephone and In-Person Etiquette
- Knowledge and trained in Software: Microsoft Word, Excel, Power Point, Outlook, SalesForce CRM, Adobe Acrobat, Internet savvy
Timeline
Senior Patient Care Advisor/Front Desk Administrator
NuLife Institute
10.2014 - Current
Data Entry Clerk/Secretary
Miami-Dade Transport & Recovery
03.2009 - 05.2014
Manager/Sales Consultant
Gold Plaza Jewelers
04.2006 - 01.2009
Associates of Science Degree in Dental Hygiene -
Miami-Dade College
Certified Dental Assistant (CDA) -
Florida National University
High School Diploma -
Miami Springs Senior High School
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