Hi, I’m
Jessica Portee
Charlotte,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
years of professional experience
Work History
Lash Group
Email Support Representative
02.2022 - 01.2024
Job overview
- Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Successfully resolved escalated cases through active listening, empathy, and effective problem-solving techniques.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
Choice Health
Chat Support Representative
08.2017 - 11.2021
Job overview
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Carolina Title Loans, Inc.
Customer Service Representative
02.2014 - 06.2017
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
University of South Carolina - Columbia, Columbia, SC
Associates from Liberal Arts And Sciences
05.2010
Skills
- Organization
- Complaint Handling
- Follow-up skills
- Typing Speed
- Email Etiquette
- CRM Software
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Microsoft Windows and Office
- Active Listening
- Zendesk
- Help Desk Support
- Troubleshooting Network Issues
- Highly Professional
- Customer Communication and Empathy
Timeline
Email Support Representative
Lash Group
02.2022 - 01.2024
Chat Support Representative
Choice Health
08.2017 - 11.2021
Customer Service Representative
Carolina Title Loans, Inc.
02.2014 - 06.2017
University of South Carolina - Columbia
Associates from Liberal Arts And Sciences
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