JESSICA PORTER

LEAD ON ROAD SUPERVISOR

UNITED PARCEL SERVICE

07.2014 - Current

Manage full-time package delivery unit consisting of 100+ employees with 15 direct reports-hourly and management
Business Development-business unit growth process
Ensure timely service-customer focus
Utilize metrics and Key Performance Indicators (KPI) to maximize productivity while reducing cost
Communicate between multiple operational departments throughout various levels of Management to ensure high risk or high priority issues are resolved in timely and satisfactory manner
Extensive knowledge and experience navigating, training and exploiting ROI opportunities
Educated in DOT compliance and OSHA regulations pertaining to hazardous materials regulations
Conducts high efficiency trainings with hourly employees to increase productivity, reduce cost and improve overall health of business
Selected by Senior Management as Fit 1 level candidate.
Established positive rapport with team members through open communication channels, fostering environment of teamwork and collaboration among staff members.
Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
Cultivated strong sense of accountability among team members by setting clear expectations for job performance.
Promoted culture of safety by enforcing compliance with all relevant regulations and industry best practices.
Participated in professional development opportunities, building new skills and staying current with industry advancements.