Jessica Portillo
Knollwood,TX
Summary
Dynamic professional with a proven track record in customer service and team collaboration, demonstrated at Cantina Lime and P.f.I. Excelled in high-pressure environments, leveraging great multitasking abilities and a fast-learning aptitude to enhance guest experiences and streamline recruitment processes. Skilled in fostering long-term partnerships and improving team efficiency through effective training and leadership.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
9
9
years of professional experience
Work History
Waitress
Cantina Lime
11.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
Recruiter
P.f.I
08.2015 - 10.2018
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Studied job descriptions and qualifications to determine applicant requirements.
Education
Millington Central High
Millington, TNSkills
- Customer Service
- Great multitasking
- Team Collaboration
- Fast Learner
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Cantina Lime
11.2021 - Current
Recruiter
P.f.I
08.2015 - 10.2018
Millington Central High
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