Jessica Portlock
Melbourne,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Medical Collections Representative
Medical Data Systems Inc
03.2022 - Current
- Negotiated payment plans with patients, ensuring timely payments and reducing financial strain on the practice.
- Established clear expectations for payment arrangements, minimizing misunderstandings between patients and the practice.
- Enhanced revenue recovery through diligent follow-up on delinquent accounts.
- Processed billing calls and answered questions from patients and third-party carriers.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Assisted patients with understanding their financial responsibilities, easing concerns about complex medical bills.
- Adhere to patient privacy with HIPPA
Assistant Manager
Hand And Stone
04.2017 - 08.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
Assistant Manager
RaceTrac
11.2010 - 02.2017
- Responsible for retail inventory and stock maintenance
- Regular submission of employee payroll
- Scheduled and implemented staff meetings
- Resolved both internal HR issues and external customer complaints
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
High School Diploma -
Bethany Christian School
Melbourne, FL05.2008
Skills
- Employee Training
- Written and Verbal Communication
- Hiring Procedures and Schedule Management
- Inventory Maintenance and Internal Data Management
- POS System Operations
- Microsoft Office Applications
- HIPAA Compliance Knowledge
- Teamwork orientation
Timeline
Medical Collections Representative
Medical Data Systems Inc
03.2022 - Current
Assistant Manager
Hand And Stone
04.2017 - 08.2021
Assistant Manager
RaceTrac
11.2010 - 02.2017
High School Diploma -
Bethany Christian School
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