Jessica Portlock
Melbourne,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Medical Collections Representative
Medical Data Systems Inc
Melbourne, FL
03.2022 - Current
- Negotiated payment plans with patients, ensuring timely payments and reducing financial strain on the practice.
- Established clear expectations for payment arrangements, minimizing misunderstandings between patients and the practice.
- Enhanced revenue recovery through diligent follow-up on delinquent accounts.
- Processed billing calls and answered questions from patients and third-party carriers.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Assisted patients with understanding their financial responsibilities, easing concerns about complex medical bills.
- Adhere to patient privacy with HIPPA
Assistant Manager
Hand And Stone
Melbourne, FL
04.2017 - 08.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
Assistant Manager
RaceTrac
Melbourne, FL
11.2010 - 02.2017
- Responsible for retail inventory and stock maintenance
- Regular submission of employee payroll
- Scheduled and implemented staff meetings
- Resolved both internal HR issues and external customer complaints
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
High School Diploma -
Bethany Christian School
Melbourne, FL05.2008
Skills
- Employee Training
- Written and Verbal Communication
- Hiring Procedures and Schedule Management
- Inventory Maintenance and Internal Data Management
- POS System Operations
- Microsoft Office Applications
- HIPAA Compliance Knowledge
- Teamwork orientation
Timeline
Medical Collections Representative
Medical Data Systems Inc
03.2022 - Current
Assistant Manager
Hand And Stone
04.2017 - 08.2021
Assistant Manager
RaceTrac
11.2010 - 02.2017
High School Diploma -
Bethany Christian School