Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Post

Bartlesville,OK

Summary

Forward-thinking Operations Specialist bringing 6 years of expertise in customer service for hospitality sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in microsoft word and excel. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Operational Team Lead

Chick-fil-A
09.2021 - Current
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Generated reports detailing findings and recommendations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.

Bank Teller

RCB Bank
09.2020 - 06.2021
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Store Manager

Chicken Express
05.2018 - 06.2020
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reported issues to higher management with great detail.
  • Completed point of sale opening and closing procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Assisted in recruiting, hiring and training of team members.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Assistant Manager

Ron's Hamburgers & Chili
07.2015 - 05.2018
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Bachelor of Science - Business Administration And Management

Rogers State University
Claremore, OK
05.2022

Associate of Arts - Liberal Arts And General Studies

Tulsa Community College
Tulsa, OK
05.2018

High School Diploma -

Charles Page High School
Sand Springs, OK
05.2015

Skills

  • Maintaining Clean Work Areas
  • Internal and External Communications
  • Office Supplies and Inventory
  • Operational Efficiency
  • Corrective Actions
  • Safety Control
  • Greeting Visitors
  • Digital Filing
  • Continuous Improvement Process
  • Quality Control Standards
  • Personnel Management
  • Customer Satisfaction

Timeline

Operational Team Lead

Chick-fil-A
09.2021 - Current

Bank Teller

RCB Bank
09.2020 - 06.2021

Store Manager

Chicken Express
05.2018 - 06.2020

Assistant Manager

Ron's Hamburgers & Chili
07.2015 - 05.2018

Bachelor of Science - Business Administration And Management

Rogers State University

Associate of Arts - Liberal Arts And General Studies

Tulsa Community College

High School Diploma -

Charles Page High School

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Jessica Post