Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Potts

Murfreesboro,TN

Summary

Dynamic analyst with proven success at DaVita in enhancing process efficiency and implementing predictive analytics. Skilled in documentation and reporting, I fostered team collaboration through effective communication and visualizations. My analytical thinking and commitment to continuous improvement drove significant advancements in data analysis and workflow optimization.

Overview

8
8
years of professional experience

Work History

Analyst

DaVita
11.2018 - Current
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.

Receptionist

Murfreesboro Medical Clinic & Surgicenter
12.2017 - 11.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with patients, and updated patient records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Medical Clerk

Rutherford County Health Department
02.2017 - 12.2017
  • Enhanced office efficiency by organizing and maintaining a systematic filing system for medical documents.
  • Facilitated patient referrals to specialists, expediting the process and improving overall continuity of care.
  • Ensured smooth communication between medical staff and patients through timely relay of messages and accurate documentation of phone calls.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Collected and organized medical records and bills.
  • Contributed to clinic''s positive reputation by consistently delivering exceptional customer service to patients during their visit.
  • Conducted data entry tasks related to patient demographics, insurance information, and clinical notes with precision for accurate recordkeeping.

Education

Associate Of Arts - Art

Kaskaskia College
Centralia, IL

Certificate Of Substance Abuse Counseling - Addiction Counseling

Auburn University
Auburn, AL
01.2016

Carlyle High School
Carlyle, IL
05.2010

Skills

  • Microsoft office
  • Analytical thinking
  • MS Excel
  • Time management
  • Team collaboration and leadership
  • Documentation and reporting
  • Data research and validation
  • Process improvement
  • SQL and databases
  • Report preparation
  • Workflow Analysis
  • Evidence-based decision making
  • Audit support
  • Account reconciliation
  • Data integrity assurance
  • Analytical problem solving
  • Data integrity verification
  • Presentation building

Accomplishments

Leadership achievements:

Fulfillment Core Value Award, 2022

Continuous Improvement Core Value Award, 2022

DaVita Sailing Ship Leadership Course (DSSL), 2024

Timeline

Analyst

DaVita
11.2018 - Current

Receptionist

Murfreesboro Medical Clinic & Surgicenter
12.2017 - 11.2018

Medical Clerk

Rutherford County Health Department
02.2017 - 12.2017

Associate Of Arts - Art

Kaskaskia College

Certificate Of Substance Abuse Counseling - Addiction Counseling

Auburn University

Carlyle High School

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