Jessica Powell
Enid,OK
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Independent Business Owner
Happy Helper Cleaners
05.2007 - Current
- Monitored processes and procedures to comply with company policy and state and federal regulations
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 83%.
General Manager
Papa Johns
05.2022 - 09.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Personal Care Aide
Topeka Independent Living Ctr
02.2007 - 11.2019
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Monitored progress and documented any patient health status changes, keeping healthcare team updated
- Used Microsoft Word and Excel to maintain records of services performed and apparent condition of patients
- Lowered turnover rate by 89% in 2018.
Customer Service Supervisor
General Dynamics Corp.
06.2012 - 08.2019
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Established and updated work schedules to account for changing staff levels and expected workloads
- Supervised 35 CSRs in providing excellent customer service to callers requiring assistance for billing and coding issues
- Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding
- Completed bi-weekly payroll for 35 employees
- Performed billing, collection and reporting functions for office generating over $500,000 annually
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Manager of Business Development and Sales
Carols Pretty Pets
02.2006 - 07.2014
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices
- Developed highly profitable pipeline based on multiple sales penetration techniques
- Completed bi-weekly payroll for 8 employees
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Microsoft Office software.
Cashier Manager
Tortilla Jacks
06.2006 - 03.2009
- Quickly and accurately counted drawers at start and end of each shift
- Monitored areas for security issues and safety hazards
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Provided strong service to customers, increasing customer loyalty 48%.
Carhop
Sonic
05.2005 - 01.2007
- Checked completed orders for accuracy and bagged meals for easy carrying
- Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use
- Promoted customer loyalty by efficiently handling food and service complaints
- Mentored 30-member sales team in applying effective sales techniques and delivering top-notch customer service
- Planned and prepared work schedules to assign 30-member team to specific tasks.
Education
CMA: Nursing -
Washburn Tech
05.2008
High School Diploma -
Seaman High School
05.2007
Skills
- Social Media Marketing
- Staff Training and Development
- Operations Management
- Strategic Planning
- Business Development
- Business Growth
- Staffing
- Financial Administration
- Recruiting and training
- Business management and development
- Staff hiring
Certification
- American Institute of Certified Public Accountants
- Savvy Cleaners LLC
- Project Management Institute
- American Marketing Association
Timeline
General Manager
Papa Johns
05.2022 - 09.2023
Customer Service Supervisor
General Dynamics Corp.
06.2012 - 08.2019
Independent Business Owner
Happy Helper Cleaners
05.2007 - Current
Personal Care Aide
Topeka Independent Living Ctr
02.2007 - 11.2019
Cashier Manager
Tortilla Jacks
06.2006 - 03.2009
Manager of Business Development and Sales
Carols Pretty Pets
02.2006 - 07.2014
Carhop
Sonic
05.2005 - 01.2007
CMA: Nursing -
Washburn Tech
High School Diploma -
Seaman High School
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