Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jessica Powell

Carson,CA

Summary

Results-driven manager with over 20 years of operational leadership in a fast-paced, regulated healthcare retail setting. Proven expertise in staff training, workflow optimization, compliance, and system support. Adept at leading cross-functional teams, managing multi-location operations, and supporting system rollouts and organizational initiatives that drive patient-centered outcomes. Seeking to transition extensive experience into a healthcare technology leadership role managing Epic systems and support teams.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Certified Retail Store Manager

Walgreens
01.2009 - Current
  • Lead store operations, hire and train staff, coordinate with district and corporate teams, and ensure operational and regulatory compliance across departments—especially pharmacy, billing, and scheduling-related processes. Support technology integrations and data systems relevant to front-end and pharmacy operations.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Assisted with hiring, training and mentoring new staff members.
  • Hired and developed cross-functional teams across multiple locations, including pharmacists, technicians, and assistant managers.
  • Produced and delivered customized training programs for onboarding and upskilling teams; monitored progress and adjusted content based on feedback and KPIs.
  • Led data entry and system use for COVID-19 clinics at long-term care facilities; supported accurate input of patient info and ensured alignment with Walgreens systems.
  • Partnered with district managers on compliance audits and workflow assessments across 30+ locations; created plans to close operational gaps.
  • Directed community healthcare initiatives and vaccine deployment, supporting patient care outcomes beyond traditional retail functions.

Community Leader / District Support

Walgreens
01.2013 - 01.2015
  • Worked directly with store managers and district leads to identify and address performance and compliance gaps. Supported training, technology integration, and team engagement strategies.
  • Key Contributions:
  • Conducted staff evaluations and created performance action plans with measurable improvement metrics.
  • Developed district-wide team engagement programs; raised engagement scores above chain average.
  • Participated in implementation and adaptation of new reporting tools and platforms used across stores.

Beauty Supervisor

Walgreens
01.2005 - 01.2008
  • Oversaw sales, inventory systems, and team development in a specialized department.

Education

B.A. - Criminal Justice & Corrections

California State University

Skills

  • Training & Staff Development
  • Project Management Tools & Team Leadership
  • Hiring, Coaching & Performance Management
  • Workflow Optimization & Operational Efficiency
  • Compliance (State, Federal, Corporate Policy)
  • Communication & Cross-Functional Leadership
  • Bilingual: English & Spanish
  • Performance monitoring

Accomplishments

  • Uncovered and eliminated security issues, reducing shrinkage.
  • Improved efficiency of weekly paperwork, saving 15 hours per week.
  • Exceeded monthly store sales goals 8 months in a row.

Certification

  • PTCB Certification
  • California Licensed Pharmacy Technician
  • Certified Personal Trainer
  • (Epic Certification – Willing to Obtain in First 6 Months)


Languages

Spanish
Professional Working

Timeline

Community Leader / District Support

Walgreens
01.2013 - 01.2015

Certified Retail Store Manager

Walgreens
01.2009 - Current

Beauty Supervisor

Walgreens
01.2005 - 01.2008

B.A. - Criminal Justice & Corrections

California State University

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