Jessica Power
CS Agent
Gretna,VA
Summary
Goal-oriented professional with outstanding communication proficiency and a commitment to quality work. Proven track record in overcoming challenges across diverse roles, leading to increased organizational success and customer satisfaction. Aiming to harness skills for both company growth and individual progress.
Overview
17
17
years of professional experience
Work History
Daycare Assistant
Sherry's Kids Daycare
Evington, VA
10.2024 - Current
- Promoted children's safety and well-being through effective daily supervision.
- Facilitated communication with parents regarding progress, behavior, and concerns.
- Created weekly meal plans that followed established dietary guidelines.
- Kept precise records of attendance along with emergency contact information.
- Regularly tracked each child's milestones and developmental progress.
Dietary Aide
Autumn Care of AltaVista
Altavista, VA
01.2022 - 10.2024
- Served meals to patients while ensuring compliance with dietary restrictions and preferences.
- Monitored patient food intake and allergies through daily record reviews.
- Executed inventory assessments of food supplies, promptly notifying supervisor for reorders.
- Adhered to sanitation protocols for food handling and equipment maintenance.
- Protected patient information by consistently complying with HIPAA regulations.
Cashier/Merchandising
Davis Enterprise's
Altavista, VA
09.2020 - 01.2022
- Cultivated strong customer relationships, driving high rates of repeat business and referrals.
- Resolved inquiries and complaints swiftly to ensure exceptional customer satisfaction.
- Executed inventory management through regular stock checks and timely restocking.
- Maintained a clean and organized work environment to enhance customer shopping experience.
- Demonstrated effective time management by handling multiple tasks during peak periods.
Cleaning Crew Team Lead
BAAM Industrial Cleaners
Lynchburg, VA
08.2019 - 09.2020
- Evaluated team member performance and conducted job site inspections to uphold standards.
- Partnered with clients and team members to uncover process improvements enhancing efficiency.
- Administered the inventory of cleaning supplies, ensuring adequate stock for continuous service.
- Regularly met with clients to comprehend their cleaning preferences and operational policies.
- Maintained strict adherence to safety protocols and procedures across all tasks.
Visual Merchandiser
Burkke's Outlet
Altavista, VA
10.2014 - 09.2020
- Executed design and implementation of displays aligned with brand guidelines.
- Crafted creative solutions for maximizing space while promoting an organized layout.
- Devised innovative signage techniques to showcase promotions and key product features.
- Upheld safety standards throughout display setup and merchandise handling.
Office Manager
Just Me Cleaning Services Inc.
Gladys, VA
09.2017 - 08.2019
- Optimized daily office functions by managing calls and emails proficiently.
- Handled payroll processing and invoicing to uphold timely delivery of services.
- Leveraged scheduling software for streamlined employee shift allocation.
- Supervised inventory management, ensuring supplies were ordered in a timely manner.
- Updated records consistently while adhering to privacy regulations on employee information.
- Negotiated favorable contracts and pricing strategies with potential clients.
- Set competitive pricing structures for services offered.
Daycare Assistant
Sherry's Kids Daycare
Evington, VA
07.2016 - 09.2017
- Ensured safety and well-being of children through daily supervision and care.
- Effectively communicated with parents about children's progress, behavior, and updates.
- Planned weekly nutritious meal and snack menus in accordance with dietary guidelines.
- Maintained comprehensive records for attendance and emergency contact information.
- Documented individual children's progress, milestones, and developmental observations.
Head Waitress
Taste of Italy
Altavista, VA
06.2015 - 07.2016
- Facilitated pre-shift meetings to communicate daily specials and menu updates to waitstaff.
- Trained staff on food handling procedures to ensure health code compliance.
- Monitored dining areas for cleanliness standards during service hours.
- Managed a team of 12-15 waitstaff, creating schedules and providing operational support.
- Collaborated with kitchen staff to ensure timely delivery of food orders and minimize wait times.
- Maintained an organized inventory system for restaurant supplies, reducing waste and optimizing costs.
Machine Operator/Quality Control
Mid Atlantic Printers
Altavista, VA
04.2013 - 06.2015
- Conducted visual and dimensional inspections on finished products to ensure compliance with customer requirements.
- Collaborated with cross-functional teams to resolve quality concerns and implement solutions.
- Monitored machine operations during production, detecting issues and executing corrective actions promptly.
- Ensured adherence to quality standards through regular inspections based on company blueprints.
- Inspected packages for damage, resolving discrepancies to uphold customer satisfaction.
- Executed quality checks on outgoing shipments to guarantee accurate labeling and documentation.
Machine Operator
ManpowerGroup/Abott
Altavista, VA
01.2012 - 04.2013
- Monitored machine operations during production to identify and resolve issues promptly.
- Maintained accurate records of production output, downtime, and quality control checks.
- Implemented safety protocols and adhered to company policies to ensure workplace safety.
- Managed inventory levels of raw materials essential for machine operation.
- Conducted detailed inspections of finished products to detect defects or irregularities.
CNA - Certified Nursing Assistant
Self Employed
Long Island, VA
04.2011 - 01.2012
- Administered direct patient care through activities such as bathing, dressing, feeding, and aiding mobility.
- Regularly monitored vital signs and escalated any concerns to nursing staff for intervention.
- Participated in medical tasks including wound care, catheter insertion/removal, and medication delivery under nurse oversight.
- Upheld safety standards by maintaining cleanliness of patient areas and disposing of waste properly.
- Entered patient details meticulously into electronic health records to enhance care coordination.
PCA Personal Care Assistant
Team Nurses Home Health Services, Inc.
Altavista, VA
11.2010 - 02.2011
- Enhanced patient comfort through personalized care and assistance focused on well-being.
- Assisted patients with daily tasks, including bathing, dressing, grooming, and medication intake.
- Upheld cleanliness and safety standards by routinely sanitizing equipment and living spaces.
- Oversaw meal preparation tailored to dietary restrictions and supported feeding when necessary.
Customer Service Representative/Data Entry
Startek
Lynchburg, VA
06.2008 - 11.2010
- Created and updated spreadsheets, organizing large data volumes for efficient retrieval.
- Entered and verified data in company database, ensuring accuracy and integrity.
- Utilized CRM software to document customer interactions and update account details.
- Collaborated with cross-functional teams to resolve complex customer issues.
- Managed challenging customer situations while maintaining professionalism and empathy.
- Participated in cross-functional meetings to enhance collaboration across teams.
- Provided exceptional customer service by addressing inquiries and resolving complaints.
Education
Certified Nursing Assistant Certification -
Lynchburg Community Action
Lynchburg, VA01.2012
Some College (No Degree) - Major Business Administration/Minor Medical Billi
Central Virginia Community College
Lynchburg, VASome College (No Degree) - Nursing Perquisites
Central Virginia Community College
Lynchburg, VASkills
Safety protocols and procedures
- Record keeping and data entry
- Inventory management and control
- Customer service and relations
- Care plan development
- Microsoft Office Suite expertise
- Sales strategy in advertising
- Payroll systems knowledge
- Appointment coordination and scheduling
- Medical coding and billing proficiency
- Human resources operations management
- Medical language fluency
- Time management skills
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Daycare Assistant
Sherry's Kids Daycare
10.2024 - Current
Dietary Aide
Autumn Care of AltaVista
01.2022 - 10.2024
Cashier/Merchandising
Davis Enterprise's
09.2020 - 01.2022
Cleaning Crew Team Lead
BAAM Industrial Cleaners
08.2019 - 09.2020
Office Manager
Just Me Cleaning Services Inc.
09.2017 - 08.2019
Daycare Assistant
Sherry's Kids Daycare
07.2016 - 09.2017
Head Waitress
Taste of Italy
06.2015 - 07.2016
Visual Merchandiser
Burkke's Outlet
10.2014 - 09.2020
Machine Operator/Quality Control
Mid Atlantic Printers
04.2013 - 06.2015
Machine Operator
ManpowerGroup/Abott
01.2012 - 04.2013
CNA - Certified Nursing Assistant
Self Employed
04.2011 - 01.2012
PCA Personal Care Assistant
Team Nurses Home Health Services, Inc.
11.2010 - 02.2011
Customer Service Representative/Data Entry
Startek
06.2008 - 11.2010
Certified Nursing Assistant Certification -
Lynchburg Community Action
Some College (No Degree) - Major Business Administration/Minor Medical Billi
Central Virginia Community College
Some College (No Degree) - Nursing Perquisites
Central Virginia Community College
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