Jessica Presten
Los Angeles,CA
Summary
Accomplished Loan Officer with a proven track record at Loan Depot, enhancing customer satisfaction through expert loan advising and exceptional service. Skilled in database management and relationship building, consistently delivering solutions that meet client needs. Achieved notable improvements in loan processing efficiency and client retention.
Overview
4
4
years of professional experience
Work History
Loan Officer
Loan Depot
02.2023 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
Loan Officer
Supreme Lending
08.2021 - 02.2023
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
Education
Bachelor of Science - Computer Science
Harvard Extension School
Cambridge, MA04-2025
Skills
- Database management
- Relationship building and management
- Documentation review
- Financial advising
- Client relations
- Customer service-focused
- Loan servicing
- Credit analysis
- Sales expertise
Timeline
Loan Officer
Loan Depot
02.2023 - Current
Loan Officer
Supreme Lending
08.2021 - 02.2023
Bachelor of Science - Computer Science
Harvard Extension School
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