Jessica Pribble
Ava,MO
Summary
Dynamic Product Service Department Manager at JBrothers Enterprises with a proven track record in warranty management and customer service. Enhanced service efficiency through strategic inventory purchasing and employee development, achieving significant improvements in customer satisfaction. Skilled in multitasking and team direction, fostering loyalty and operational excellence.
Professional with deep experience in overseeing product service departments. Possesses strong expertise in team leadership, process optimization, and customer service. Known for reliability, adaptability, and achieving impactful results. Skilled in strategic planning, conflict resolution, and operational efficiency.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated STIHL, BadBoy and Cub Cadet product expertise, including competitive offerings, pricing, and market positioning.
Overview
8
8
years of professional experience
Work History
Product Service Department Manager
JBrothers Enterprises
08.2021 - 05.2025
- Oversaw product service operations, ensuring high-quality support and customer satisfaction.
- Developed and implemented process improvements to enhance service efficiency and reduce response times.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Organize and streamlined parts warehouse for more efficient service.
- Managed inventory levels of service tools and resources, optimizing usage for team productivity.
- Purchased new inventory according to forecasted needs.
- Built display products and promotional arrangements.
OTR Truck Driver
J9Trucking
05.2017 - 08.2021
- Delivered freight efficiently across multiple states, adhering to strict schedules and safety regulations.
- Conducted pre-trip and post-trip inspections, ensuring vehicle readiness and compliance with DOT standards.
- Navigated complex routes using GPS technology, optimizing delivery times and fuel usage.
- Maintained accurate logs for hours of service, ensuring compliance with federal transportation regulations.
- Collaborated with dispatch teams to communicate delivery statuses and address logistical challenges.
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
- Inspected vehicles and completed routine maintenance to keep equipment in good working order.
- Safely navigated challenging weather conditions, utilizing defensive driving techniques to ensure timely delivery without compromising safety.
- Delivered goods to customers both locally and long distance.
- Contacted customers to report delayed delivery times.
- Communicated regularly with dispatcher to provide updates on delivery times.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Charted out upcoming routes with GPS technology and maps.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Inspected vehicles to identify potential mechanical problems and confirm reliability before each drive.
- Communicated with company dispatchers to alert of any issues or delays.
- Recorded trip details on ELD to provide complete accounts of miles traveled, rest times and expenses.
- Secured freight during stops and rest periods to prevent theft.
- Operated with safety and skill to avoid accidents and delays.
- Completed multi-day and overnight trips every month.
- Maintained open communication with dispatching staff to stay on top of scheduling changes and keep customers well-informed.
- Inspected vehicle on daily basis, reporting any damage or issues to maintenance for immediate resolution.
- Completed average of 680 miles per day in 11-hour drive time to maintain delivery schedules.
- Identified best routes per delivery and navigated to each location using Rand McNally GPS devices.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inspected load security and checked for damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Education
High School Diploma -
Mountain High
Farmington, MESkills
- Warranty management
- Employee development
- Team direction
- Schedule coordination
- Inventory ordering
- Inventory purchasing
- Customer service
- Multitasking
- Active listening
- Sales strategy
- Interpersonal skills
Timeline
Product Service Department Manager
JBrothers Enterprises
08.2021 - 05.2025
OTR Truck Driver
J9Trucking
05.2017 - 08.2021
High School Diploma -
Mountain High
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