Jess Preston
Lutz,FL
Summary
Results-driven Professional with a proven track record of exceeding targets through innovative thinking, strategic planning, and a customer-first approach. Known for delivering exceptional customer experiences by combining deep technical knowledge with consultative sales techniques. Demonstrates strong leadership in developing high-performing teams, coaching for success, and driving operational excellence. Highly organized, adaptable, and committed to achieving business growth while fostering lasting client relationships and cross-functional collaboration.
Overview
19
19
years of professional experience
Work History
Telesales Supervisor
Verizon Wireless
05.2015 - Current
- Recognized as a top-performing Sales Supervisor nationally, leading a consistently high-ranking team and earning multiple awards for outstanding performance and results.
- Directed a high-impact sales team with a focus on coaching, behavioral development, and performance improvement, using weekly calibrations and daily one-on-one sessions to drive continuous growth.
- Built and maintained strategic partnerships across departments (HR, Leadership, and Development) to support organizational goals and align on key business initiatives.
- Conducted workforce planning and performance analysis to optimize staffing, coverage, and resource allocation across locations.
- Played a key role in leadership development, mentoring future leaders and contributing to succession planning efforts within the organization.
- Fostered strong relationships with customers, using consultative selling techniques to identify needs and deliver tailored solutions, resulting in increased customer satisfaction and loyalty.
Representative
Verizon Wireless
09.2011 - 09.2015
- Dynamic and results-driven Sales Representative with a proven track record of consistently exceeding sales targets and being recognized as a top performer.
- Awarded multiple accolades for outstanding sales performance, client acquisition, and revenue growth in highly competitive markets.
Field Team Supervisor (Partner with Verizon Wireless)
Flextronics
08.2006 - 09.2011
- Effectively led a high-performing sales and customer service team to become one of the top-ranked teams in the New England region.
- Revitalized two underperforming locations by identifying operational gaps and implementing strategic improvements, resulting in surpassing key performance metrics and exceeding company benchmarks.
Education
Bachelor's degree - Business Management/Marketing
Strayer University
01.2024
Skills
- Positive outlook, energetic and driven, people-oriented, dependable, reliable, motivated team player, excellent work ethic
- Staff development
- Call monitoring
- Quality control
- Employee motivation
- Cross-functional collaboration
- Objection handling
- Sales strategies
- Performance tracking
Accomplishments
- 2020- Race to finish, top 10% supervisor performance nationally inside sales
- 2019-Winners club 2015
- 2019-Leader on deck
- 2014- 170% of quota with top performance nationally at a 3.3 take rate and 80% smartphone rate
- 2012- Top performer
- 2011- Top performer
Interests
Rebuilding Hartford 2009, 2010, 2011., Volunteer Soccer Coach 2006, 2005, Martial arts
Languages
English
Timeline
Telesales Supervisor
Verizon Wireless
05.2015 - Current
Representative
Verizon Wireless
09.2011 - 09.2015
Field Team Supervisor (Partner with Verizon Wireless)
Flextronics
08.2006 - 09.2011
Bachelor's degree - Business Management/Marketing
Strayer University
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