Hi, I’m
JESSICA PRICE
Night Auditor/Guest Service Agent
Bridgeport,ALABAMA
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual. Outstanding multitasker with in-depth knowledge of travel planning software. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
years of professional experience
1
Certification
Work History
Best Western
Night Auditor
03.2021 - 02.2023
Job overview
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Monitored hotel's budget and financial records.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Implemented marketing and promotional initiatives to increase occupancy.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Generated and printed daily financial reports to track hotel performance.
- Developed and maintained positive relationships with guests for satisfaction.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Entered and updated sensitive customer information during check-ins and room changes.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
S. Thomas Construction, LLC.
Assistant Project Manager
06.2018 - 03.2021
Job overview
- Analyzed project performance data to identify areas of improvement.
- Identified and resolved risks to minimize project disruption.
- Led team meetings to assess projec
- Monitored and tracked project metrics and collected data to share with project members.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Developed and implemented project plans and budgets to ensure successful execution.
- Generated weekly and monthly status reports for helpful progress tracking.
- Planned, monitored and analyzed project costs to meet financial goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Devised and implemented attainable schedules, timelines and milestones for on-track projects.
Calumet Center For Healing & Attachment
House Parent
09.2019 - 03.2021
Job overview
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Developed, implemented and monitored residential policies and procedures.
- Helped develop and implement programs to foster community growth and development.
- Enforced policies and safety standards through building and room rounds.
- Administered medications subcutaneously, orally and via IV.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Reviewed clinical documentation to asses standards and quality of care.
- Provided emergency response during shifts and when on-call.
- Solved grievances and complaints by collaborating with residents.
- Conducted weekly meetings with residents to review goals, address issues and provide support.
- Collaborated with residential team to maximize effective and efficient operations.
- Facilitated smooth transition of new residents into residential program.
- Developed and enforced safety policies and procedures to drive safety and well-being of residents.
AAA Storage
Assistant Manager
09.2018 - 07.2019
Job overview
- Developed strategy to increase sales and drive profits.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Jersey Mike's Subs
Customer Service Cashier
02.2015 - 11.2015
Job overview
- Performed cash, card and check transactions to complete customer purchases.
- Answered product questions using knowledge of sales and store promotions.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Redeemed coupons to discount purchases.
- Maintained accurate records of customer transactions for reporting purposes.
- Used POS system to enter orders, process payments and issue receipts.
- Utilized POS system to handle customer cash and credit card transactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Utilized various software applications to process customer orders.
On The Go Dry CleanersSharpsburg, GA
Assistant Manager
01.2007 - 12.2011
Job overview
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reviewed sales and gross profit report to assess company efficiency.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security to protect employees, customers and property.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
West Georgia Technical CollegeNewnan, GA
GED from GED
05.2004
Skills
- Revenue Monitoring
- Reservation Processing
- Resource Allocation
- Office Supervision
- Time Management
- Report Generation
- Concierge Assistance
- Checking Guests In and Out
- Managing Reception
- Automated Telephone Systems
- Charge Posting
- Account Reconciliation
- Audit Reporting
- Credit and Cash Payments
- Account Audits
- Conflict Mediation
- Mentoring
- Product and Service Sales
- Complaint Resolution
- Verbal and Written Communication
- Account Closing
- Drawer Closing Protocols
Accomplishments
- Cross-trained as a backup for both the night manager and concierge and easily transitioned to handle those duties when either individual was unavailable or out sick.
Certification
- Hotel Lodging & Management Certification- 1/2012-1/2013-Carl D. Perkins Job Corps Prestonsburg, KY
- ServSafe Food Handler Certification-9/4/2020-9/4/2023
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Night Auditor
Best Western
03.2021 - 02.2023
House Parent
Calumet Center For Healing & Attachment
09.2019 - 03.2021
Assistant Manager
AAA Storage
09.2018 - 07.2019
Assistant Project Manager
S. Thomas Construction, LLC.
06.2018 - 03.2021
Customer Service Cashier
Jersey Mike's Subs
02.2015 - 11.2015
Assistant Manager
On The Go Dry Cleaners
01.2007 - 12.2011
West Georgia Technical College
GED from GED
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