Jessica Probst
Saint Petersburg ,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Possess specialized skills in problem-solving, communication, and conflict resolution. Excel in active listening, empathy, and adaptability, ensuring positive interactions and customer satisfaction. Committed to leveraging these abilities to contribute positively to team goals and enhance customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Surgical Tech Intern
BayCare
Saint Petersburg, FL
08.2023 - Current
- Prepared and maintained sterile field for surgical procedures.
- Ensured all necessary equipment was available for each procedure.
- Cleansed and disinfected operating rooms after procedures were completed.
- Observed aseptic technique and infection control protocols at all times.
Customer Service Mentor
Macy's Furniture & Bedding
10.2020 - 07.2023
- Resolved customer complaints promptly and efficiently.
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Developed a comprehensive mentoring program to support new employees in their transition into the company.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
Concessions Supervisor
Levy Restaurants
03.2020 - 08.2021
Server and Trainer
Applebee's Bar and Grill
02.2018 - 08.2018
Customer Service Associate
Walmart
06.2017 - 02.2018
Server and Trainer
Applebee's Bar and Grill
04.2016 - 07.2017
Front Desk Associate/Night Auditor
Days Inn
03.2015 - 04.2016
Education
Associate in Science (AS) in Surgical Services -
Saint Petersburg College
Pinellas Park, FL08.2024
Associate in Arts (AA) -
Saint Petersburg College
Saint Petersburg, FL12.2022
Home Health Aid Certification -
Americus Medical Academy
Saint Petersburg, FL04.2012
Skills
- Computer Knowledge
- Microsoft Office Suite expertise
- Leadership and team building
- Excellent Call Center Customer Service
- Healthcare Knowledge
- Outstanding communication skills
Certification
- Food Handler Certification
- CPR/BLS
Timeline
Surgical Tech Intern
BayCare
08.2023 - Current
Customer Service Mentor
Macy's Furniture & Bedding
10.2020 - 07.2023
Concessions Supervisor
Levy Restaurants
03.2020 - 08.2021
Server and Trainer
Applebee's Bar and Grill
02.2018 - 08.2018
Customer Service Associate
Walmart
06.2017 - 02.2018
Server and Trainer
Applebee's Bar and Grill
04.2016 - 07.2017
Front Desk Associate/Night Auditor
Days Inn
03.2015 - 04.2016
Associate in Science (AS) in Surgical Services -
Saint Petersburg College
Associate in Arts (AA) -
Saint Petersburg College
Home Health Aid Certification -
Americus Medical Academy