Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Proctor

Hanford,CA

Summary

Proven customer service expert with a track record of enhancing guest experiences. Skilled in payment processing and maintaining sanitation standards, I excel in fast-paced environments, demonstrating exceptional multitasking abilities and empathy towards customer needs. Achieved a significant improvement in guest satisfaction scores through dedicated service and attention to detail.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Hostess

Applebee's Grill + Bar
02.2024 - 01.2025
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Delivered pick-up and curbside orders to guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Cashier

McDonald's Restaurant
10.2022 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Built relationships with customers to encourage repeat business.

Shift Leader

Taco Bell Restaurant
11.2014 - 03.2016
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Delivered pick-up and curbside orders to guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Cashier

Jack in the Box
05.2021 - 09.2022
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Followed food safety and sanitation guidelines at all times.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.

Trainer

Panera Bread
03.2016 - 09.2020
  • Provided one-on-one training, in various positions, to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Provided verbal and visual training then let trainees be hands on to ensure they retained each area of the restaurant.

Education

GED -

Hanford Adult School
Hanford, CA

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Detail-oriented

Certification

Food handlers certificate

Timeline

Hostess

Applebee's Grill + Bar
02.2024 - 01.2025

Cashier

McDonald's Restaurant
10.2022 - 02.2024

Cashier

Jack in the Box
05.2021 - 09.2022

Trainer

Panera Bread
03.2016 - 09.2020

Shift Leader

Taco Bell Restaurant
11.2014 - 03.2016

GED -

Hanford Adult School

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Jessica Proctor