Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Proffitt

Summary

Dependable professional with track record of success, attention to detail and proactive mindset. Conscientious, hard-working, and excels at multitasking in a fast paced environment. Highly driven individual with 8+ years experience streamlining processes and improving efficiency, ready to take on a challenging role with prospective employer.

Overview

10
10
years of professional experience

Work History

Collecting Warehouse-Training Supervisor/Lead

Collecting Warehouse
08.2020 - Current
  • Develop training materials for new employees for the shipping department.
  • Monitor progress of new employees after training sessions to ensure successful implementation of learned skills.
  • Utilize document management system to organize company files, keeping up-to-date and easily accessible data.
  • Foster positive relationships with fellow management
  • Provide support for individual employees who have difficulty grasping concepts during instruction sessions.
  • Provide additional support during shipping daily processes when short staffed.

Humana - Medicare Billing Specialist

08.2019 - 01.2020
  • Developed relationships with vendors to facilitate the resolution of complex payment disputes.
  • Investigated denied claims and followed up on appeals as needed.
  • Developed strong, professional rapport with vendors and clients.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Answered incoming calls from customers and provided assistance with product, inquiries, billing questions, and other custom service related issues.

Telhio- MSR/ Assistant Branch Manager

Telhio
04.2014 - 09.2018
  • Supervised teller duties, including balancing cash drawers, and verifying accuracy of transactions.
  • Processed loan applications and documented loan decisions according to policy requirements.
  • Identified opportunities for cross-selling additional products or services based on members' needs.
  • Participated in community events to promote brand awareness.
  • Managed customer conflicts and challenging situations by staying calm and following company protocols.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.

Education

Hamilton High school
05.2013

Skills

  • Time Management
  • Communication
  • Interpersonal Skills
  • Attention to detail
  • Teamwork
  • Problem-Solving
  • Client Relationships
  • Data Evaluations
  • Multitasking

References

Available upon request

Timeline

Collecting Warehouse-Training Supervisor/Lead

Collecting Warehouse
08.2020 - Current

Humana - Medicare Billing Specialist

08.2019 - 01.2020

Telhio- MSR/ Assistant Branch Manager

Telhio
04.2014 - 09.2018

Hamilton High school

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Jessica Proffitt