Jessica Proudfoot
Summary
Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Patient Access Coordinator
Wooster Cleveland Clinic
Wooster
10.2021 - Current
- Managing/creating templates and schedules
- Running audits
- Point of Service Champion' for Wooster
- Managing the front desk patient service specialists
- Enforcing guidelines and distributing corrective actions when needed
- Distributing tasks
- Assisting my supervisor with new protocols/decision making
- Working scheduling inboxes
- Catching errors in providers schedules/scheduling
- Performing meetings, creating master schedules and clinics for new/established providers
- Training new hires
- Rounding with Providers weekly.
Patient Service Specialist
11.2020 - 10.2021
- Front desk
- Scheduling
- Reviewing doctor's schedules
- Responding to escalation emails
- Working the workqueue
- Master schedule assisting
- Staff messages.
Assistant General Manager
01.2015 - 11.2020
- I started out as a team member at Burger King in March of 2012
- Then got promoted in January of 2015
- Health and safety regulations: making sure everything is up to code for inspections and no one would be hurt in the process of working
- Hiring manager: call and conduct interviews/hire others
- In charge of store/employees
- Training others
- Inventory: check in truck and count product
- Money management: counting drawers, deposits, change orders.
Education
Bachelor's - Biology
University of Akron
05.2020
Norton High School
05.2014
Skills
- Healthcare knowledge
- Patient Registration
- Appointment Scheduling
- HIPAA Compliance
- Multitasking and Organization
- Registration and Admissions
- Training Coordination
- Team Leadership
- Process Improvement
- Regulatory Compliance
Timeline
Patient Access Coordinator
Wooster Cleveland Clinic
10.2021 - Current
Patient Service Specialist
11.2020 - 10.2021
Assistant General Manager
01.2015 - 11.2020
Bachelor's - Biology
University of Akron
Norton High School
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