Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Puga

Security
Fort Myers ,FL

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

23
23
years of professional experience

Work History

Asset Protection and Safety Manager

Lowe’s
06.2023 - Current
  • All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need
  • Helping Store Operational Leadership

team ensure associates are delivering friendly, professional, timely service to all customers who shop the store

  • Monitoring receiving, shipping, and selling patterns for assigned store
  • Championing initiatives and establishing processes and controls that improve safety/hazmat, shrink, and security outcomes
  • The Asset Protection & Safety Manager (APSM) oversees and coordinates programs and processes to minimize loss while maintaining a safe working and shopping environment
  • This associate monitors and solves for criminal activities, coaches and trains associates, and oversees inventory levels to help with shrink and shortages
  • The APSM may need to respond to violent altercations to keep customers and staff safe
  • The Asset Protection & Safety Manager is seen as an expert on safety reports, guidelines, and regulations

Public Safety/ Dispatcher

Lee Health
07.2017 - 06.2023

• The Public Safety Officer assures the Public Safety of the Hospital buildings and grounds.

• Protect all employees, patients, visitors or others having legitimate business on hospital property

from harm or loss of personal property.

• Protect the hospital assets from fire, theft, damage or misuse. Complete an accurate and comprehensive written report for any incident occurring upon hospital property.

• Essential Duties and Responsibilities:

Respond to emergencies, codes and calls for assistance.

• Conduct assigned inspections,

investigations, patrols, escorts, and reports.

Protection of life and property of the Hospital and its subsidiaries

• Detects and reports violations of local, State and Federal law and reports such violations in a timely manner

• Ensures personal compliance with Hospital and Department policies

• Implements directives from the Manager of Public Safety

• Light clerical duties

• Other duties as assigned

Security Specialist

North Fort Myers High School
06.2016 - 07.2017
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
  • Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
  • Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
  • Enhanced overall security by conducting thorough risk assessments and implementing effective security measures.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Assistant Security Director

Allied Barton
03.2013 - 06.2016
  • Monitored key control access system to prevent unauthorized entry to building.
  • Conducted facility tours to showcase safety and security measures.
  • Conducted regular audits of security systems, identifying opportunities for improvement and implementing necessary upgrades.
  • Liaised with external vendors and service providers to ensure timely delivery of necessary equipment or system upgrades.
  • Established clear communication channels between security personnel and other departments, improving cross-functional collaboration.
  • Managed a team of security personnel, ensuring consistent adherence to policies and procedures.
  • Supplied security coverage by managing staff schedules to meet operational needs of facility.
  • Reduced incidents of theft and vandalism through proactive monitoring and surveillance techniques.
  • Maintained detailed records of all incident reports, enabling accurate tracking of trends over time for effective decision-making processes.
  • Collaborated with local law enforcement, fostering strong relationships for seamless cooperation during emergencies.
  • Administered and maintained employee ID badge system to increase site security and track and manage employees and assets.
  • Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.

Military Police

U.S. Air Force
04.2002 - 11.2006
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Assisted in the development of improved standard operating procedures for Military Police operations through regular review of current practices.
  • Ensured public safety during large-scale events by coordinating crowd control measures and monitoring potential threats.
  • Actively participated in ongoing professional development opportunities to stay current on best practices within the field of law enforcement.
  • Provided training to fellow Military Police officers, increasing overall unit readiness and effectiveness.
  • Enhanced security by conducting thorough patrols and inspections of military facilities.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Responded swiftly to incidents involving domestic disputes or violent behavior, restoring peace and protecting all parties involved.
  • Monitored gate activities, controlled traffic, and responded to emergencies on base.
  • Provided emergency response security, eliminating hazards, and potential dangers.
  • Maintained 100% accountability of assigned equipment worth more than trillions of dollars.

Education

Criminal Justice

Kaplan University
Chicago, IL

Diploma -

Lehigh Senior Highschool
Lehigh Acres, FL
05.2000

Skills

  • Safety management
  • Risk assessment
  • Regulatory compliance
  • Incident investigation
  • Safety training
  • Safety inspections
  • Traffic control

Timeline

Asset Protection and Safety Manager

Lowe’s
06.2023 - Current

Public Safety/ Dispatcher

Lee Health
07.2017 - 06.2023

Security Specialist

North Fort Myers High School
06.2016 - 07.2017

Assistant Security Director

Allied Barton
03.2013 - 06.2016

Military Police

U.S. Air Force
04.2002 - 11.2006

Criminal Justice

Kaplan University

Diploma -

Lehigh Senior Highschool
Jessica PugaSecurity