Jessica Pugh

Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service. Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution. Showed apartments to potential tenants and answered questions regarding community. Verified income, assets, and expenses, and completed file tracking sheet for each applicant. Collected and maintained careful records of rental payments and payment dates. Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Handled high-pressure situations with calm and professionalism, successfully turning around dissatisfied customers and retaining their business. I was entrusted with training new team members for a newly created position within the company, despite being relatively new myself. This experience allowed me to quickly adapt and develop strong communication and leadership skills while supporting the team during a period of transition. Collaborated closely with cross-functional teams to streamline communication and ensure swift resolution of customer concerns. Scheduled appointments, put in medication and referral request, documented patient enrollment activity in Salesforce and Chirp in a timely and accurate manner, and successfully met the goals of my calls and audits.

In this role, I was required to oversee administrative and clerical activities; greet and direct patients; collect, organize, and retrieve information and documents. This is medical data entry related to Covid-19 services at various sites throughout King and Pierce Counties, as well as in greater Western Washington. Registered clients on-site with the ability to speak and write clearly and directly while communicating with clients and clinical providers. Also, I assist with on-site operational preparation, set up, closing tasks, inventory, and maintenance of equipment and supplies.

Interacted with residents (potential and existing) on behalf of FPI to assist with viewing/touring the property (within COVID restrictions), provided accurate information about each apartment home, properly process rental applications, secure lease agreements from qualified persons, and assist with lease renewals as required. Walked the community to make sure it was presentable everyday and pulled numbers for available units to stay up to date on market. Used systems called Knock CRM and Yieldstar to generate traffic and prices. Modeled vacant units to help push sales. Created Matterport videos for better virtual experiences. Attended Fair Housing training to stay up to date on the laws.

Ensured that the reception/front desk area and telephones are covered. I persuaded clients to schedule a complimentary consultation for treatment services in concert with the Ideal Image sales process and in accordance with established sales goals. It was known that we foster and nurture positive relationships with clients. Attended trainings for products and services that were offered.