Jessica Purdy
Buckeye,AZ
Summary
I have had 16+ years of data entry experience through the University of Phoenix and have had extensive training with external and internal customer service. I have strong work ethics with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Student Admissions Administrator
University Of Phoenix
Phoenix, AZ
07.2012 - Current
- Process student applications to data enter students information within our systems in order to schedule them for classes;
- Order transcripts;
- Maintain a daily/weekly report to follow up on ordered transcripts to ensure we complete students files in a timely manner in order to process financial aid;
- Update Team Review Reports each week/month to assist management with review periods and to allow our team to view where they stand with each other and within the department.
Sales Associate
Old Navy
Gilbert, AZ
10.2020 - 03.2021
- Help customers
- Stocked clothes and accessories
- Ran a register
- Maintained a clean working area around the store and changing rooms as well as in the back stockroom
- Greeted customers via walk-in as well as on the phone.
Team Leader
Harkins Theatres, 5000 Arizona Mills Circle
Temple, AZ
06.2017 - 03.2019
- 480-820-0387
- Elped managed teams of 3-5 Team Members for each rotated section of the floor
- Ticket booth: helped Team Members with ticket purchasing, assisting guests with any purchasing issues, answered phone calls
- Concession Stand: managed and assisted Team Members at the register, assisted with running and preparing food for the guests, re-stocking food/snack items
- Theaters: Managed and assisted 3-5 Team Members quickly clean each theater after the movie had ended and all the guests had left the theater
- Also maintained the hall ways and bathrooms every 10 minutes to ensure all areas were clean and tidy
- Assisted Assistance Managers at the end of the shift to look through each theater to ensure all rooms were empty prior to locking up to go home.
Customer Support Specialist
University Of Phoenix
Phoenix, AZ
06.2009 - 07.2012
- Bridge two departments together: Institutional Liaison and Student Administrative Advisor
- Receive templates and emails regarding student’s files; research a response with a resolution to each inquiry that is sent to me
- Data enter information into multiple systems
- Contact outside institutions if needed to further assist the Institutional Liaisons
- Also assist with P.R.I.D.E
- Committee which plans monthly/yearly activities for University Services to attend and participate in.
Operations Manager
University Of Phoenix
Phoenix, AZ
01.2008 - 06.2009
- Manage a team that consisted of 8 team members
- Monitored my team to ensure they correctly data entered student’s information into the Universities system so the students would be eligible for financial aid and entry in their desired program.
- Conducted one on one's/check in's
Student Administrative Advisor
University Of Phoenix
Phoenix, AZ
10.2005 - 01.2008
- Cleared student applications and ensured that all the students information was data entered correctly into the Universities system
- Ordered students transcript and conducted follow up on ordered transcripts to ensure they were received in order to fully admit student’s to the University.
Technician
Nationwide Vision
Chandler, AZ
06.2004 - 10.2005
- Managed phone calls, scheduled appointments, verified vision insurance, conduct pre-eye testing to give background information for the optometrist
- Data entered the patient's information into the store’s computer system.
Sales Associate
New York & Company
Sandy, UT
01.2003 - 06.2004
- Helped customers
- Stocked clothes and accessories
- Ran a register
- Maintained a clean working area around the store and changing rooms as well as in the back stockroom
- Greeted customers via walk-in as well as on the phone.
Education
High School Diploma -
Hillcrest High School
2003
Skills
- Organization and Time Management
- Critical Thinking
- Problem-Solving
- Self-Motivated
- Data Entry
- Attention to Detail
Timeline
Sales Associate
Old Navy
10.2020 - 03.2021
Team Leader
Harkins Theatres, 5000 Arizona Mills Circle
06.2017 - 03.2019
Student Admissions Administrator
University Of Phoenix
07.2012 - Current
Customer Support Specialist
University Of Phoenix
06.2009 - 07.2012
Operations Manager
University Of Phoenix
01.2008 - 06.2009
Student Administrative Advisor
University Of Phoenix
10.2005 - 01.2008
Technician
Nationwide Vision
06.2004 - 10.2005
Sales Associate
New York & Company
01.2003 - 06.2004
High School Diploma -
Hillcrest High School
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